Job Location: Bangalore
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Key Tasks:
The support engineer will be working on the SAP Ariba Supplier Lifecycle and Performance.
1) Incident Solving
Owns and manages concurrent SRs in a ticketing system.
Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
Adheres to KPIs, especially responsiveness SLAs and productivity goals.
Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
Maintains personal broad knowledge of product area and deep component expertise.
Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
Collaborates with global support engineers across the product area to drive positive customer outcomes.
Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.
Provides on-call support during evenings and weekends as required by a rotational schedule.
2) Knowledge Transfer
Coaches and mentors, other Support Engineers to increase their product expertise and productivity.
Drives creation of knowledge in the component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.
3) Additional Tasks
Maintains and follows personal development plan by leveraging formal training and knowledge plans.
All other duties as assigned.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Work Experience:
Degree in Information Technology/Computer Science or similar areas Preferred
Experience in Support, Software Development or Quality Assurance
Positive attitude and passion towards Customer support
Experience with one or more of the following:
- Writing SQL queries
Analyzing logs based on error codes
Reading Java and object-oriented programming
Reading JSON (JavaScript Object Notation)
XML, including SOAP and HTML
Troubleshooting and debugging common web-browsers
Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally
At least 0-3 Years working with an enterprise cloud application preferred
Education
Bachelor’s or Master’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, or Quality Assurance
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:325125 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Graduate | Employment Type: Regular Full Time |
https://bigdatakb.com/sap-hiring-support-associate-0-3yrs-bigdatakb-com-28-jan-22/
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