Securonix, Inc.
Bangalore
Enterprise Software & Network Solutions
Description
Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of the largest global organizations detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With the Securonix SNYPR platform, organizations can collect billions of events each day and analyze them in near real-time to detect advanced persistent threats (APTs), insider threats, privilege account misuses and online fraud. Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in the use of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built on big data Hadoop technologies and is infinitely scalable.
Description
The ideal Cloud Content Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.
- As a Cloud Content Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.
- The CCE is part of the Cloud Operations team, supporting Securonix cloud’s 24/7 Securonix Threat Labs team that is responsible for building the security analytics content, anomaly and threat detection models for the Securonix Snypr Next Generation SIEM platform and responding and providing awareness of advanced cyber and insider threats to our community. The CCE manages the first level support 24 hours a day, 7 days a week.
- The goal of the team, and the overall organization, is to build strong customer relationships, and deliver total customer satisfaction through world-class support
Cloud Content Engineer Will Be Responsible For
- This position will be providing the first level of support by; identifying; troubleshooting issues; reviewing and creating tickets with good documentation; managing incident tickets; escalating issues; working with engineers to resolve issues and alerts, and participating in other operational activities when needed.
- First level support for all content monitoring events, based on documented instructions. Improving content operations, scalability and availability through better use of monitoring tools and by proactive monitoring.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Ticket creation, documentation, remedial administration, Ownership of Incident
- Acknowledge cases and tickets, assigned to the content queue as the first level of support. Resolve low- and medium-complexity issues by executing defined SOPs” under the responsibilities.
- Work independently to troubleshoot & investigate incoming alerts within strict SLA boundaries.
Core Competences
- Communication – Provides clear and timely written and verbal updates (including technical details).
- Results-Oriented – Identifies, confronts and overcomes barriers to successful completion of a task or project; “puts first things first”.
- Self-Aware – Aware of impact on others; aware of strengths and weaknesses.
- Collaborative – Encourages a participative process; has a “win-win” orientation.
- Adaptable – Capable of adapting to others and new situations; flexible; can handle multiple tasks.
Basic Qualifications
- Completed at least a bachelor’s degree in 2020/2021. with Computer Science/Information Security/Information Technology major.
- Passion to learn Cyber Security tools and relevant technologies.
- Basic understanding and knowledge of Linux operating system CLI commands.
What you can expect:
- Learning opportunities are available to employees who wish to grow with Securonix and develop their career.
- Securonix is a fast-paced, highly matrix-ed organization that requires cross-functional collaboration for success.
- Work with highly intelligent, passionate resources based of multiple Geo locations.
- We operate 24×7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue – Sat, Wed – Sun). While we have 5 days a workweek, it is not necessary that the weekend is Saturday and Sunday. You may get your week off on any day of the week (Mon/Tue, Thu/Fri).
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
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