Job Location: Remote
Position Summary::
*Preferred to live in one of the operating state(CT,FL, GA, IN, KY, LA, MA, MN, MO, NH, NJ, NC,OH, PA, RI, SD, & WI)*
18 Days of PTO
2 Personal Days
9 Holidays
*Preferred to live in one of the operating state(CT,FL, GA, IN, KY, LA, MA, MN, MO, NH, NJ, NC,OH, PA, RI, SD, & WI)*
18 Days of PTO
2 Personal Days
9 Holidays
Reporting to the Manager of Client Solutions, the Business System Analyst II works with internal and external stakeholders to document business requirements and workflows that enable successful program implementation and support client needs. This role also provides ongoing workflow and process analysis, making recommendations on the design, development and implementation of technology solutions in support of continuous improvement efforts. Additionally, this individual will provide regular and ad hoc reporting and analysis in support of ongoing client relationships.
What You Will Do::
- Documents internal and external business processes and customer journey maps; captures business requirements and translates to development teams
- Develop program flowcharts, (dataflows, worksflows, etc.), for stand-alone programs or systems
- Identifies risks and ambiguities in processes and communicates with key stakeholders; Assists in developing solutions in accordance with project timeline and specifications
- Collaborates with technical and clinical teams as needed to ensure accurate system configuration and associated documentation
- Develops regular short-term implementation goals, providing updates to team members and partners
- Captures notes from internal and external client meetings and communicates appropriately; develops material for stakeholder presentations
- Provides regular and ad hoc reporting and analysis to support the reporting needs and trend analysis of key client facing business functions; works with internal data teams to develop, customize and run reports, queries and/or extracts
- Participates in workgroups, QA activities, user acceptance testing, and training/demos as needed
- Performs other duties as required
What You Will Bring::
- 4-6 years healthcare IT or operations/systems experience
- Bachelor’s Degree in Business, IT, or healthcare-related field required, or equivalent experience
- Experience working with case management systems preferred
- Strong analytical and organizational skills
- Ability to work both independently as well as part of a fast-moving, collaborative team
- Proven ability to communicate effectively and create successful client partnerships
- Working knowledge of Agile Methodologies
- Strong technology skills, including proficiency in Microsoft Office Suite, SQL, Tableau or other Business Intelligence tools experience a plus
About Us::
Seniorlink is a tech-enabled care management company dedicated to supporting family caregivers who help to keep care at home. Seniorlink combines Vela, the company’s proprietary care collaboration app, with evidence-based clinical protocols and the human touch of dedicated care teams that work in partnership with family caregivers. Seniorlink’s care management solutions lead to improved outcomes, cost savings and improved consumer engagement and satisfaction for health plans and providers.
For more information, please visit www.Seniorlink.com.
Seniorlink is an Equal Opportunity Employer*
DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
- Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
Seniorlink strives to create experiences that are accessible and welcoming to everyone, including making www.seniorlink.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.
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