Job Location: The Woodlands, TX
The B2C Operations Data Quality Analyst is responsible for the activities and processes that monitor the quality of data within our billing and transactions systems. It is the responsibility of this analyst to review data reports and research and resolve data issues while completing related daily operational activities.
JOB DUTIES & RESPONSIBILITIES
- Review reporting and data to identify potential problems within billing and transactions systems.
- Evaluate large amounts of data for quality and accuracy.
- As issues arise, determine root cause and make recommendations for long-term solutions.
- Develop and manage quality control activities of data.
- Preform operational process that correct or maintain data within the system.
- Assist in developing and completing testing plans for upcoming projects and enhancements.
- Provide metric reporting to management
- Maintain documentation for compliance reporting and audits.
- Consistently review current processes for enhancements and efficiency opportunities.
- Interact and collaborate with team members and other internal departments.
- Flexible and happy to deal with frequently shifting priorities and projects.
- Additional duties as assigned
ESSENTIAL SKILLS AND EXPERIENCE
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations co-workers and higher-level manager
- Ability to sit or stand for extended periods of time and move around work environment as needed
- Comply with company policies and procedure
- Working knowledge of basic concepts and procedures
- Works independently with minimal guidance; may require specific guidance on new tasks or projects
- Acts a resource for colleagues with less experience
- Lead projects or project steps within a broader project or have accountability for ongoing activities or objectives
PREFERRED SKILLS
- Advanced Critical/Analytical Thinking
- Strong Excel Skills
- Business Process Improvement/Enhancement Experience
- Retail Energy Experience
- Customer Service Oriented
- Initiative-taking
- Prioritization
- Adaptive Learner
- Collaborator
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s degree in Management Information Systems or related field preferred
- 3+ years in highly analytical data analyst role
- Proficient use of Microsoft Office programs including Word, Outlook, and strong Excel skills
- Excellent analytical, organization and time management skills, with the ability to maintain a strict level of diligence
- Ability to work well within a team environment and demonstrate a personal stake in team goals and objectives
- Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships
- Initiative-taking with the desire to consistently improve performance and gain further knowledge
- Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills
BENEFITS OF WORKING WITH SHELL ENERGY
- Competitive Compensation
- Health Care – Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Disability Programs (STD & LTD)
- Employee Basic Term Life Insurance
- Vacation & Company Holidays
- Flexible PTO
- Tuition Reimbursement
- Paid Parental Leave
- Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
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