Job Location: The Woodlands, TX
The Shell Energy Solutions is focused on leading in the energy transition towards a low-carbon future.
The B2B Retail Operations Analyst holds an important role in achieving our strategic and operational goals. The role is responsible for running and monitoring all operational aspects, including but not limited to, day-to-day transaction processes, generating and/or reviewing operational reports, resolving operational issues, performing account reconciliations, identifying/supporting operational efficiencies within the Operations team and with other cross-functional teams, and handling internal/external communications. The ideal candidate must be detail-oriented with excellent analytical and communication skills. The analyst must be well-organized, self-motivated, process-oriented, be able to prioritize and multi-task and thrive in a dynamic, quick-changing environment.
JOB DUTIES & RESPONSIBILITIES
- Monitor and manage day-to-day operations, including processing of transactions and resolving exceptions to ensure timely and accurate production of enrollments, drops, etc. and invoices for across the SES footprint
- Review, analyze and take appropriate action on applicable reporting and any issues identified during day-to-day responsibilities
- Analyze and troubleshoot customer (internal and external) inquiries, issues, and concerns, including working with other departments to resolve and ensure the best customer service interaction possible
- Review and respond to operations related inquiries in a timely and professional manner
- Analyze errors/issues to identify the root causes and develop mechanisms to minimize or eliminate future issues
- Analyze and validate data to provide assurance of accuracy and validity of critical business information.
- Communicate and resolve issues with utilities, as needed.
- Utilize problem-solving and multi-tasking skills to manage daily work requirements, along with interruptions of additional requests.
- Continuously think about methods to improve operational activities and suggest process and system improvements, as needed.
- Maintain proper documentation of the operations processes and related controls
- Provide cross-functional support to peers and departments to develop satisfactory end-to end delivery processes and results
- Collaborate and coordinate with cross functional teams on new initiatives or projects
- Responsible for backing up other analysts on the team, when necessary
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s degree or 1-3 years relevant experience
- Minimum 1 – 3 years experience in energy field
- Knowledge of ERCOT, PJM, MISO, NYISO, NEISO and CAISO markets
- Knowledge of PUC and/or Utility standards
- Proficient use of Microsoft Office programs including Word, Outlook, Powerpoint and Excel.
- Strong analytical, organizational and time management skills, with the ability to maintain a strict level of attention to detail.
- Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives.
- Strong interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships.
- Self-motivated with the desire to consistently improve performance and gain further knowledge.
- Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills.
- Positive attitude with high integrity and values.
- Quick learner with desire to grow with the company.
- Independent thinker with a desire to find positive solutions
- Meticulous, highly organized, and self-directed approach to work, including the ability to handle multiple projects simultaneously in a fast-paced environment and prioritize competing tasks in time-constrained situations.
BENEFITS OF WORKING WITH SHELL ENERGY
- Competitive Compensation
- Health Care – Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Disability Programs (STD & LTD)
- Employee Basic Term Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
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