Shell
Bangalore
Oil & Gas Exploration & Production
The Role
JOB TITLE: SENIOR UX REASERCHER
JOB DESCRIPTION
Do you want to define the products of the future? We’re seeking a champion of UX Research to embrace this unique role, driving the success of our products. With all the professional and personal opportunities, you’d expect from a positive, global company.
Where you fit in
Shell has a passionate commitment to doing things differently, taking a unique, innovative approach in balancing human-centred and design with an agile technology capability – tackling complexity to discover meaning.
With a huge variety of potential projects and digital and non-digital products to build across businesses and geographies, this is a design role where you can expect to be challenged to think and do differently. Getting involved at every stage, from discovery and design, executing and optimising, at scale.
What’s the role
Managing the gathering of observations in human needs which inform actionable insights, frameworks and principles that inspire the creation of meaningful and business viable products, services and experiences.
Helps to transform and grow their businesses, define meaningful products and services, enter new markets, attract new consumers, empower employees and strengthen their positions and purpose.
REQUIREMENTS
What we need from you
We’re keen to hear those who can demonstrate an experience and an ambition that’s broader than ‘research’ alone; that extends into human-centered innovation and that ensure that research is an integral part of the design process. Along with an appreciation of the commercial landscape, we’d also hope to see some of the following on your CV:
- Minimum 5 years professional agency side and / or client-side experience as a Researcher
in Qualitative & Quantitative research techniques, ethnography, research tools, methodologies and opportunity frameworks
- Nice to have a Degree in psychology, or related discipline.
- Experts proficiency in conducting research exercises and applying creative processes that explore human-centered solutions- making insights actionable and scalable to help identify how to make better products and services as well as new business ideas.
- Demonstratable experience in forming and executing research strategies.
- Proven and demonstratable examples working on digital transformation projects in multi-disciplinary teams and with across different part of the business and geographies.
- Experience in conducting research in all stages of the design process and product lifecycle.
- Delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services.
- Needs to be well versed with:
- Research planning.
- Participant selection.
- High level and detail testing scripts with success criteria.
- One to one user interviews
- Focus groups
- Moderated and unmoderated testing. Onsite or remote (online surveys, click tests, tree tests, card sorts etc.).
- Usability testing sessions across multiple platforms (in person and remotely)
- Experience working with tools such as UserTesting.com, User Zoom, Usabilia etc.
- Ethnographic research / Contextual enquiries / Longitudinal, Diary studies etc.
- Expert review
- Experts proficiency in writing discussion guides and surveys
- Experts proficiency in analyzing and research creation of report
- Experience in presenting findings and recommendations to senior stakeholders in a variety of formats to suit operational need.
- Ability to use Start-up mentality, and practical execution of a true nature of Agile Product or Service Development.
- Strategic approach to problem-solving
- Strong knowledge and proven practical execution of Customer Centric Design Principles.
- Demonstratable commercial Analytical focus with emphasis on learning, experimenting and improving.
- Nice to have multiple languages (English +X).
- Strong Portfolio that include a collection of case studies
- Capable of juggling multiple projects and related complexities at the same time with a broad range of stakeholders.
Soft Skills
- Sensitive for different cultures, and human behaviors
- Naturally curious problem solver
- Customer Insights-focused client opportunities
- Independent, flexible and adapting to evolving environments, with well-developed people skills.
- A confident and passionate designer but down to earth, humble and personable
- Key sense of people and team
- Collaborative
- Inquisitive
- Pragmatic and adaptive
COMPANY DESCRIPTION
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
- We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
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