Job Location: Stamford, CT
Job Detail:
VisA : USC/GC/GC-EAD
Lead and mentor a team of business analysts responsible for defining business rules and process flows for large cross-functional Spectrum Core projects. This includes but is not limited to documenting requirements and user stories detailing robust, high-level requirements for all impacted teams for all new work as well as requirements for enhancements of existing in-flight projects.
Major Duties And Responsibilities
- Responsible for a complete understanding of flow of a Core customer order from point of sale (supported by order entry tools), to rendering of services (enabled by activation platforms), accurately billing a customer (through billing systems and processes) and providing customer support (through troubleshooting tools).
- Provide recommendations to management for critical, timely decisions.
- Serves as a key player in shaping the roadmap for integration of platforms to enable synergies and drive operational improvements.
- Responsible for supporting and developing a team of analysts with strong analytical skills and subject matter expertise across business processes and systems.
- Responsible for leading multiple projects simultaneously.
- Tracks team performance, service levels and other metrics required to ensure department goals and objectives are met.
- Assists in leading departmental activities focused on continuous improvement and steady stream of track 1 work flow.
- Assigns tasks to team members and ensures that all project deliverables stay on schedule.
- Builds team workload forecast.
- Conducts regular one-on-one meetings with team members to ensure that proper care and career development coaching is provided.
- Ensures structure, content and integrity of all requirements artifacts are maintained.
- Leads meetings and working sessions with cross-functional stakeholder groups to drive collaboration and positive outcomes.
- Establishes and continuously improve business analysis frameworks to enable high quality project delivery and alignment with leadership expectations.
- Serves as a point of escalation to project managers and project leaders.
- Responsible for performance reviews and analyst development plans.
- Performs other duties as requested.
Required Qualifications
Required Skills/Abilities and Knowledge
- Ability to read, write and speak English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
- High level creation of and presentation of Powerpoint Decks/Collateral
- Strong understanding of the customer life cycle, and how it is enabled by underlying systems and processes.
- Ability to prioritize and organize effectively and manage multiple projects and assignments.
- Ability to develop strong working relationships with peers and project members.
- Excellent critical thinking skills.
- Ability to work independently with minimal instruction.
- Maintains a positive, forward thinking professional demeanor under pressure.
- Understands when to escalate to senior leadership.
- Proven ability to perform effectively in a fast-paced environment.
Ability to analyze and interpret data independently.
Required Education
Bachelor’s degree in related field or equivalent work experience
Required Related Work Experience And Number Of Years
Business Analysis experience or Cable Operations related experience – 5+
Telecommunications Industry experience preferred – 5+
Preferred Qualifications
Preferred Related Work Experience and Number of Years
Management or leadership experience – 2+
Submit CV To All Data Science Job Consultants Across United States For Free