Job Location: Los Angeles, CA
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We’re deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront.
Some core features we build and maintain include Snapchat’s Camera, Creative Tools, Maps, Chat, Memories, Stories, Discover, Games, and Minis. Our Infrastructure teams deliver an innovative and cost-efficient platform that ensures Snapchat is the fastest way to communicate with your friends, no matter where you are in the world. We have one of the fastest growing digital ad platforms, and our Monetization teams drive measurable returns for advertisers through novel ad formats like Augmented Reality. As a Snap Engineering team member, you’ll help us build the future of communication.
We’re looking for an IT Client Engineer to join Snap Inc. Working closely with the Information Technology team, you will play a critical role in managing and scaling our internal client management infrastructure. You’ll leverage JAMF, WorkspaceOne, Munki, Google Workspace Admin, Chef, and other tools to design, deliver, and support our global user base.
This person must exhibit a high level of professionalism in providing excellent customer service and exercise sound judgment to provide timely resolution of problems. They must understand the office culture and maintain excellent relationships with global customers, business partners, and IT team members.
What you’ll do:
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Architect and engineer system provisioning flows, application deployment, system configuration, patch management, and encryption for the entire fleet
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Orchestrate threat remediation at scale
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Identify and implement automation solutions to reduce manual and repeating operational tasks
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Handle escalations from IT Operations staff and provide training and documentation as necessary
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Act as a primary contact for processing security requests that affect the client fleet
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Scope medium and large projects effectively and drive on schedule delivery
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Help mentor and cross-train engineers on your team
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Keep up with industry best practices, trends, and standards
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Be an advocate of knowledge sharing across IT
Knowledge, Skills, Abilities:
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Excellent communication skills, both written and verbal
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Strong organizational and task management skills
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Strong knowledge of desktop/enterprise security best practices.
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Proficiency with scripting in any of the following or similar languages: PowerShell, Ruby, Python, Bash, Go
Minimum Qualifications:
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Bachelor’s degree or equivalent working experience
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3+ years of technical experience managing and administering multiple platforms at scale
Preferred Qualifications:
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macOS management experience using a combination of open source and commercially-available tools (Chef, munki, AutoPkg, Santa, Jamf, DEP, osquery)
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Expert knowledge of endpoint management tools and practices for macOS, Windows, Linux, and ChromeOS
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Proficiency administering macOS, Windows, Linux, ChromeOS, iOS, and Android operating systems
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Experience managing environments with 2500+ endpoints
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Experience deploying and managing binary authorization systems (such as Santa) at scale
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Experience administering mobile device management (MDM) systems such as JAMF, Workspace One, MobileIron, Fleetsmith, Maas360, MicroMDM, Moysle, etc.
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CCA, CMA, CJA or similar JAMF training
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Other Mac, Linux or Network certifications
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LDAP and Active Directory experience
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Familiar with JIRA and/or Confluence for ticketing and documentation
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Even if you don’t meet 100% of the criteria, Snap Inc. encourages you to reconsider and apply. We look forward to your application.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-ext@snap.com .
Our Benefits : Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
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