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Job Location: Mumbai
Job Detail:
Job Function: Software & Cloud Services The role:
The role
What we need to see from you
What we have to offer
Any questions? E-meet me!
The role
As a SoftwareOne Associate –you will be responsible for implementing various workloads related to Microsoft Technologies for our customer base. The job holder should be a highly motivated individual with solid communication skills.
- You will learn Successful delivery of assigned projects/tasks.
- Assist with cloud migration projects.
- Ensure flawless and timely execution of all customer-related requests.
- Advance Technical Knowledge through studying and passing certifications.
- Ensuring Tickets are closed on time.
- Steady growth in the number of tickets closed on a week-by-week basis.
- Maintaining high levels of customer satisfaction
- Meeting or exceeding SLA guidelines
- Prepare and maintain all the projects related documents.
- Meeting Weekly and Monthly Ticket Quotas
- Exceeding SLA Guidelines on a Monthly basis
Our skilled colleagues will mentor you ensuring you’re able to deliver value to our customers quickly and efficiently. Your curiosity and thirst for knowledge will drive you to deliver excellence.
Your spoken English language and communications skills will be essential in keeping your global stakeholders informed of progress and dealing with their concerns effectively.
What we need to see from you:
What we need to see from you
- Graduate degree in an engineering or computer science related discipline
What we have to offer
- A career within an innovative company with a unique corporate culture
- Top rating on glassdoor
- A variety of training and development opportunities
- Top technical equipment for your new job
- No dress code – wear what you feel comfortable in
Any questions? E-meet me!
Hi, my name is Abhya and I`m your point of contact for this role. I`m building bridges for you to the best careers perspective at SoftwareOne. I`m happy to help you with insights and try to answer all your questions.
Let`s connect on LinkedIn: www.linkedin.com/in/abhyaawasthi
Why SoftwareOne?:
SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With capabilities across the entire value chain, it helps companies design and implement their technology strategy, buy the right software and cloud solutions at the right price, and manage and optimize their software estate. Its offerings are connected by PyraCloud, SoftwareOne’s proprietary digital platform, that provides customers with data-driven, actionable intelligence. With around 5,300 employees and sales and service delivery capabilities in 90 countries, SoftwareOne provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareONE’s shares (SWON) are listed on SIX Swiss Exchange.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
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