Job Location: Dallas, TX
Department: Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
This role will be part of the New Fare Product program and will support the planning and delivery of the Day 2 capabilities of New Fare Product, including the Early Bird Quota, Bundled Wifi, and Boarding Pass Updates. This is a high profile program that recently delivered the one of Southwest’s largest customer facing change, and the Day 2 capabilities will continue to enhance the product offering.
Conduct needs analysis to create quality solutions. Ensure solutions are aligned with stated requirements and comply with departmental standards. Manage activities to ensure solutions are delivered on-time and within budget. Serve as a resource to ensure effective communications to customers or key stakeholders.
Responsibilities
Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
Stay informed about current developments within his or her expertise
Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Estimate effort and value for solutions
Apply business solutions with broad level knowledge about technology platforms/architectures
Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
Establish or follow prioritization process to drive work, completing work with a sense of urgency
Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Proficient knowledge of business analysis, process modeling and redesign
Proficient knowledge of technical environments
Proficient knowledge of software development methodologies
Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners
Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to work effectively in a strong Customer service/team oriented environment
Ability to research, create, and document requirements, processes, and technical specifications
Ability to manage and prioritize effectively multiple and widely varied work streams/tasks
Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
Ability to teach and mentor others concerning technical and business subjects
Education
Required: High School Diploma or GED
Required: Bachelor’s degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
Experience
Required: Intermediate-level experience, fully functioning broad knowledge in information technology (IT) operations, programming, systems/software development or another IT related field
Experience with JIRA, sharepoint , and quickbase preferred
Experience creating power point presentations preferred
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Limited travel with potential for increased/decreased travel based upon Technology Department needs
Southwest Airlines is an Equal Opportunity Employer.
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