Job Location: Georgia
Company Description
We are all about improving business for people via smart technology, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
As a Junior Technical Business Analyst you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to our customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
- Investigate, test processes and document application defects passed to the Technical Support team.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
- To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
- To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- Work on system configuration, migrate data and support cloud-based improvements on financial and HR related software
Qualifications
- You should come from an academic background that incorporates IT or Finance and possess a real passion for technology
- You love interacting with people and help organizations work smarter and more efficient, enabling them to make the right decisions and capitalize on opportunities.
- Strong communication, interpersonal skills and fluent in English (verbal and written)
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
- Previous experience of working in a Customer Service environment is an advantage
- Exhibits good analytical and problem-solving abilities
- Ability to manage your own time to prioritize workload and meet deadlines
- Friendly and professional manner with an enthusiastic positive approach to tasks
- To meet our customers’ business requirements, you have a solid understanding of general and financial business processes.
- You must have the full rights to work in the US
Why work for us.
Sparta Global is an award-winning provider of business and technology training and careers. We help graduates, non-graduates, returners and career changers kickstart technology careers in a matter of months. Become a Spartan, complete our award-winning, paid training programme, and be assigned to work on-site with one of our clients as a fully-fledged consultant.
We will make sure you are ready and confident for the workplace. Our programmes provide you with in-depth knowledge of the technical tools and skills you’ll need to succeed in your future career. We’ll even support with developing your business acumen, collaborative skills and personal development to give you the confidence to thrive in the workplace – regardless of your background.
Why we’re different.
Diversity is in our DNA. We are proud to have been recognized by a number of awards bodies for our hard work across technology training, employer excellence, and diversity and inclusion.
We are a people-powered business and take every opportunity to recognize and reward the hard work of our Spartans, too. This includes putting them forward for individual industry awards, including Rising Star of the Year, Rising Digital Hero, and specific awards around their skill specialisms.
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