Job Location: Columbus, OH
JOB SUMMARY
This position will assist in the development and analysis of new Credit Services strategies, partnering with operations partners and subject matter experts to create new approaches and improve risk mitigation performance. The successful candidate will assist in generating the quantitative analysis necessary for data-driven business recommendations.
MAJOR DUTIES AND RESPONSIBILITIES
Gather business requirements. This individual will need to work with leadership and business partners to identify data and reporting needs for analysis
Support analyst team with data extractions and manipulation for recurring and ad hoc reporting
Develop/select methodologies to derive answers to business problems
Design and implement tests to determine strategy effectiveness, and analyze the results to develop recommendations on future strategy
Analyze data to provide meaningful insights. This individual must have data manipulation and interpretation skills, and be able to quantitatively assess business problems
Professionally present and articulate the business value of complicated analysis to a diverse group of stakeholders
Create presentations to help illustrate data in ways that are appropriate and easy for stakeholders to understand
Clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing
Conduct interactions with a high degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner.
Perform other duties as may be requested by manager
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge Advanced skills in Excel, PowerPoint and Access Quantitative analysis skills
Detail oriented, self-motivated, proactive and results driven
Knowledge of ICOMS Billing System
Customer behavior modeling and scoring, especially in payment services or collections
BI reporting tools such as Micro Strategy or Tableau
Ability to create conceptual frameworks enabling the analysis of varied business problems
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to plan, prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc)
Ability to research and analyze data
Ability to adapt to change
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of cable television products and services preferred.
Knowledge of general accounting and billing procedures
Education
Bachelor’s Degree in Marketing, Economics, Statistics, or other quantitative degree
Related Work Experience Number of Years
Reporting & Analytical experience 1-2
Writing queries using SQL language 1-2
Cable industry experience/knowledge preferred
Process improvement experience preferred
WORKING CONDITIONS
Office Environment
EOE
Charter Communications is an Equal Opportunity Employer – Minority/Female/Veteran/Disability
CCO303 324694 324694BR
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