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Job Location: Denver, CO
JOB SUMMARY
Responsible for overseeing a highly functional team of data analysts and reporting specialists who are responsible for managing the front-end reporting side of Charter’s industry-leading customer experience metrics platform. Enables data-driven decision making and in-time health monitoring of Charter’s customer-facing products by working with Product leadership to define key product and feature-specific metrics as well as support product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for the definition and delivery of Product usage reporting including: metrics definition, data visualizations, and ETL requirements.
Develop and maintain project intake, roadmap, staffing plans, and budget with support from Sr Director Data Insights.
Oversee the creation of automated, customer-readable reports using tools such as Tableau and Excel.
Partner with Information Technology and Business Intelligence organizations to obtain and ingest new reference data sources required for Product usage reports.
Partner with the User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading.
Experience working with video streaming and IP delivery platforms.
Work with the technical and leadership team to ensure that all individual projects are appropriately supported and fully completed on time.
Ensure proper software development life cycle is leveraged for all projects.
Motivate resources through communication and awareness of project needs and business impacts.
Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc).
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Experience leading teams of data analysts and data scientists
Expert ability to analyze, interpret and present data
Expert skills with SQL
Expert understanding of best design and implementation practices in Tableau desktop and server
Expert knowledge of Agile development methodologies
Expert understanding of advanced analytics processes and reporting design principles
Expert ability to manage complex and diverse projects
Strong business acumen and sense of urgency to achieve business results
Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
A proven track record in managing development within a variety of technology stacks
Good working knowledge of development strategies, project management and business and technical consultancy
Ability to adapt, learn and continue to expand in Cable and IP product and system knowledge
Previous success in management of peer groups, to achieve team objectives
Proven track record for strong problem resolution techniques, ability to find solutions
Strong presentation tool skills including MS Excel and PowerPoint
Strong communication skills, verbal and written, for internal and external customers a must
Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to communicate with all levels of management
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Ability to read, write, speak and understand English
Education
Bachelor’s degree in Computer Science, Engineering or related field;
Relevant Master’s degree preferred, but not required
Related Work Experience
7-10+ years of Telecommunication industry leadership experience
7+ years of Experience in a customer facing products/services environment
7+ years of Experience working within a data platform/data analysis environment
7+ years of Managing complex projects
WORKING CONDITIONS
Office environment
Some travel required
MPD727 318725 318725BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $120,700.00 to $213,900.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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