Job Location: Chennai
Manager / Senior Manager /AGM Operations
- 12+ years of Operations experience in the service industries (KPO / BPO)
- Should have managed 24 /7 operations
- Excellent communication and articulation skills written and verbal
- Should be from Data labelling/annotation background
- Should have managed variety of Data labelling projects
- Detailed understanding of the data labelling ecosystem, value chain.
- Understanding of machine learning concepts
- A minimum of 3 to 5years in managerial role managing data labelling projects.
- Graduate or post graduate candidate, computer science background will be an added advantage
- Tech Savvy
- People management, Problem solving, Reporting, Presentation, Conflict management skills a must
- Knowledge and experience on internet research, data services projects
- Go-getter attitude
- Ability to work on time bound projects and meet deliverables while maintaining positive attitude and providing excellent people care and customer service.
- Ability to work well with internal and external customers independently
- Location: Chennai / flexible working model/ remote management/open to discussion
Responsibilities
- Handle end to end operations efficiently and effectively
- Consistently meet SLAs across various processes
- Ensure profitability of the process through cost optimization and accurate forecasting
- Identify long term issues, problems, or opportunities &derive solutions along with the business head.
- Work with business head to help the account grow through Account Mining
- Track the functions overall performance and its impact on the financial goals
- Understand and manage the P&L for the process
- Manage daily performance to ensure that all members, Team Leads and AMs are providing excellent Customer Service to all customers (internal and external).
- Should be able to manage multiple functions with large teams through effective people management and development approach.
- Act as a domain expert for Operations Department & Drive Results
- Ability to manage crisis effectively by keeping focus on key information and decision points.
- Uphold Organization Purpose and Principles
- Proactively communicate and connect with the stakeholders on process updates, risks, challenges & highlights
- Understand the business priorities and act upon them.
- Customer relationship –
- Coordinating with the customer on process related issues & updates
- Build and Manage successful Client Relationships
- Liaison with Client representatives to manage partner perception and day to day operational requirements
People
- Optimal utilization of resources to meet productivity goals
- Administer policies and procedures consistent with sound judgment and an element of fairness.
- Ability to work well with cross-functional Teams to ensure that both internal and external customer needs are met
- Ensure employees have a clear understanding of Client’s business goals and performance expectations
- Provide leadership while coaching the teams to improve skills and ability
- Conduct team reviews, prepare and present reports of the process to the Business Head
- Conduct appraisals
- Build and develop highly motivated team
- Mentor and coach team members with potential for growth/development
- Provides continuous feedback in the areas of recognition and corrective action
- Identify potential candidates for succession planning and create development path for them
- Build team cohesiveness through staff meetings, team goal setting and brainstorming
- Quality Management
Quality Management
- Ensure all the process deliveries meet quality KPI’s (internal & external) implemented in the organization and get them audited at regular intervals
- Provide monthly reports on the performance of the process.
- Contribute to the development of data labeling platform/solutions development
- Liaise with technology as needed to address key features, workflows for platform/solution building
- Act as a business analyst to make any software development and related communication seamless
- Be proactive in communication
- Ability to document ideas, thoughts and articulate the requirements seamlessly with the tech teams
Submit CV To All Data Science Job Consultants Across Bharat For Free
🔍 Explore All Related ITSM Jobs Below! 🚀
✅ Select your preferred “Job Category” in the Job Category Filter 🎯
🔎 Hit “Search” to find matching jobs 🔥
➕ Click the “+” icon that appears just before the company name to see the Job Detail & Apply Link 📝💼
Leave a Reply