Job Location: New Orleans, LA
This position can be located in New Orleans, LA
.
This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months.
Individuals selected for positions with the Disability Determination Services (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.
You must include all relevant education and experience on your official State application.
The duties that you describe in the Work Experience section of your application will be reviewed by State Civil Service as part of the process in determining if you meet the minimum qualifications for this job.
Your experience WILL NOT be evaluated based on the job title alone. You must describe your actual duties. If you are a current employee of the State of Louisiana it is important that you indicate in the “Duties” section for each job the specific programs that you worked in to receive credit for that experience.
List all prior employment. Work experience left off of your electronic application or only included in an attached resume will not be credited. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Incomplete applications will not be considered.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
No Civil Service test score is required in order to be considered for this vacancy.
DCFS is an “Equal Opportunity Employer” and Louisiana is a “State as a Model Employer for People with Disabilities”.
For further information about this vacancy contact:
Tasha Buckles
DCFS/ Disabilities Determinations Services
5825 Florida Blvd, Baton Rouge, LA 70806
225-342-2230
MINIMUM QUALIFICATIONS:
A baccalaureate degree plus one year of experience in information technology.
SUBSTITUTIONS:
1. An associate’s degree in information technology will substitute for the baccalaureate degree.
2. Two years of experience or training in information technology will substitute for the baccalaureate degree. Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the
baccalaureate degree.
A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate
degree.
3. Six years of full-time work experience in any field may be substituted for the required baccalaureate degree. Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
4. A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.
5. A master’s degree will substitute for up to one year of the required experience.
NOTE:
Multiple specialized degrees and/or master’s degrees will substitute for a maximum of one year of required experience.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
FUNCTION OF WORK:
To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.
LEVEL OF WORK:
Entry.
SUPERVISION RECEIVED:
Close from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide guidance to lower-level personnel.
LOCATION OF WORK:
State agencies with information technology functions that are outside of the scope of the Office of Technology Services.
JOB DISTINCTIONS:
Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.
Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
Performs configuration, troubleshooting, etc. using standardized procedures for information technology hardware and/or software.
Provides remote and/or onsite support to resolve technical support requests. Provides technical support for PC desktops, laptops, tablets, cellular phones and other state-issued technical equipment.
Sets up new devices and resolves issues using standardized procedures. Refers complex issues to higher-level technical support professionals as needed.
Assists in maintaining inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.
Performs network and application performance monitoring; resolves problems using standardized procedures.
Updates statuses of technical support work orders in the appropriate system(s).Assists in training end users on supported technologies; may also provide training to lower-level information technology associates as needed.
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