Job Location: Columbus, OH
Work Locations: James A Rhodes Office Tower 32 30 East Broad Street 32nd Floor Columbus 43215
Organization: Job & Family Services
Classified Indicator: Classified
Bargaining Unit / Exempt: Bargaining Unit
Schedule: Full-time
Work Hours: 8:00am-5:00pm
Compensation: 30.93 per hour
Unposting Date: Oct 12, 2022, 10:59:00 PM
Job Function: Business
Job Level: Individual Contributor
Agency Contact Name: ODJFS Workforce Administration Team
Agency Contact Information: Email: HR_Support_Center@jfs.ohio.gov
REMOTE – Business Analyst – PN:20100181
(220009GJ)
Job Duties
The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,500 employees. ODJFS develops and supervises the state’s public assistance, workforce development, unemployment insurance, child and adult protective services, adoption, childcare, and child support programs. ODJFS’ mission is to improve the well-being of Ohio’s workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio’s most vulnerable citizens.
At ODJFS we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle, a flexible work life balance to achieve personal and professional goals and a complete benefit package.
- Low-cost health care benefits with FREE dental and vision
- Guaranteed 11 paid holidays each year
- Generous employer paid OPERS contributions
- Employee tuition reimbursement programs
- Wellness incentives for healthcare participants
- And much more!
To learn more about ODJFS, please visit our website at www.jfs.ohio.gov, find us on LinkedIn and follow us on Facebook.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Office of Families and Children
This position is held within the Office of Families and Children. The Office of Families and Children (OFC) oversees Ohio’s adoption, foster care, child protective services and adult protective services programs. Learn more about the office by visiting Jobs and Family Services – Office of Families and Children webpage.
NOTICE: Current employees of ODJFS in the 1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal 1199 applicant is not selected for this position.
NOTICE: Applicants applying for the Business (SACWIS) position, must have 24 months Statewide Automated Child Welfare System (SACWIS) experience within the past 5 years. Only applicants who have clearly demonstrated the required SACWIS experience in their work history, will be considered for the vacancies.
REPOSTING NOTICE: THIS POSITION HAS BEEN REPOSTED. ALL INTERESTED CANDIDATES MUST REAPPLY.
MAJOR DUTIES AND RESPONSIBILITIES
Under general direction, as part of a team, provides program technical assistance to data systems professionals and technicians engaged in establishing and enhancing child welfare automated systems (i.e., Statewide Automated Child Welfare Information System [SACWIS]; Business Intelligence Channel [BIC]; Results Oriented Management [ROM]) and other data systems for storing, processing and retrieving child welfare information (e.g., adoption and placement data; child abuse and neglect tracking; intake and assessment; resource management; program eligibility and financial tracking); remains current in program policy changes; provides program technical assistance to Office of Information Services (OIS) personnel and contractors in determining scope and requirements derived from federal system requirements document (e.g., interprets federal and state statutes to ensure compliance in child welfare automated system design); reviews design documents; plans, develops and recommends performance criteria and test case scenarios (e.g., creates realistic child welfare scripts); conducts system tests to ensure expected outcomes and to test user scenarios; assists with data conversion from current child welfare automated systems; assists in implementation of new systems; develops marketing material for partner agencies; develops webinars, procedure manuals and user support documentation; monitors adherence of system development to federal and state requirements; provides help desk customer service to county Public Children Service Agencies (PCSAs), Title IV-E Juvenile Courts, private non-custodial agencies (PNAs) and private child placing agencies (PCPAs); trains PCSAs, PNAs and PCPAs to ensure program compliance through use of state’s child welfare automation systems; monitors counties knowledge and use of state’s child welfare automation systems by identifying user and/or software problems through help desk activities with PCSAs, PNAs, and PCPAs staff; responds to PCSAs, PNAs and PCPAs inquiries regarding child welfare automated systems user-related issues; provides technical assistance; determines security profiles for agency staff; analyzes data; creates reports and assists with Federal Reporting requirements; identifies source of problems and prepares corrective action steps.
Serves as a technical assistance expert to SACWIS and other supporting systems by developing and providing technical assistance and instructional e-learning training for the user community on new and modified procedures (e.g., Public Children Service Agencies [PCSAs], Title IV-E Juvenile Courts, private non-custodial agencies [PNAs] and private child placing agencies [PCPAs]) on SACWIS and other supporting systems-related topics; develops new and/or revises materials using e-learning software and web development tools (e.g., Captivate, Power Point, Adobe Premier Pro)(e.g., user guides; desk aids; instructional manuals, you tube, training videos and webinars); edits and proofreads technical assistance materials provided by other Business Analysts; coordinates the delivery of training and technical assistance (e.g., notifies attendees; ensures audiovisual resources and other technical assistance resources are available and operational; maintains and updates application On Screen Help files using selected tools. Maintains a knowledge base by ensuring all documents, videos, and webinars are relevant to the current functionality. Surveys user community to include participant feedback and learning imparted at the conclusion of the instructional e-learning sessions; maintains electronic inventory of all technical assistance provided to the user community; as requested, provides on-site technical assistance through presentations.
Performs related duties as assigned (e.g., Attends Joint Application Design (JAD) sessions and assists with systems testings of new and current functionality,compiles periodic activity and project meetings, conferences and training; maintains logs and files; participates on special assignments).
Qualifications
The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the applications. The ideal candidate, at minimum, must have the following:
- Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy one of the following),
- AND
- In addition, must meet the following, which is pertinent to process automation project to be assigned: For State Automated Child Welfare System (SACWIS) positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying child protective services laws, policies & procedures mandated by Ohio Department of Job & Family Services & using SACWIS;
- AND
- 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.
Major Worker Characteristics
The candidate selected for this position would be expected to possess the following characteristics to perform the essential duties of the job.
Knowledge:
- social or behavioral science;
- ODJFS program delivery pertinent to child welfare automated systems;
- federal and/or state laws, rules, regulations and best practice scenarios governing child welfare automated systems;
- public relations;
- public speaking;
- technical writing.
Skill:
- operation of personal computer & software programs (e.g., Microsoft Word, Excel, Access).
Ability:
- define unusual problems, collect data, establish facts & draw complex/technical conclusions;
- read & comprehend legislative or policy-related materials;
- create and/or edit technical/instructional materials to be presented in print or oral form to variety of PCSAs, PNAs and PCPAs personnel;
- handle routine & sensitive contacts with governmental &/or business officials, &/or general public;
- work independently or as part of team.
(*) Developed after employment.
Supplemental Information
Unless required by legislation or union contract, staring salary will be the minimum salary of the pay range (step 1, currently $30.93 per hour) associated with this position.
Remote Work Notice: This position, upon approval, may work remotely and require occasional in-person work for training, meetings and other operational needs. Successful candidates must have and maintain internet at their remote location during normal working hours. Employees will have access to shared workspaces at an ODJFS location. Employees must reside in Ohio and within a reasonable distance to their assigned work location to respond to workplace reporting requirements.
All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Unless the posting requires, please do not include attachments, as attachments will not be considered as part of your application.
TRAVEL REQUIRED, AS NEEDED. MUST PROVIDE OWN TRANSPORTATION OR, IN ORDER TO OPERATE A STATE VEHICLE, YOU MUST HAVE A VALID DRIVER’S LICENSE.
When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office at that time so proper arrangements can be made for the interview.
Status of posted positions: You can check the status of your application online by signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions/inquiries, other than your application status, please direct them to the HR_Support_Center@jfs.ohio.gov
Background Check Information
The final candidate selected for the position will be required to undergo a criminal background check, Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal conviction(s) will be made before excluding an applicant from consideration.
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