Sutherland
Hyderābād
Staffing & Outsourcing
Job Description:
To succeed in this position, you must possess:
Sutherland is seeking an attentive and analytical person to join us as a Tableau Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities:
- Keep management updated: Relay vital information in the form of timely and accurate reports
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
- Take the lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program
Qualifications:
To succeed in this position, you must possess:
- Responsible for performing range of functions in the areas of technical design/review, development, deployment, and integration of large Data Warehouse & Business Intelligence solutions.
- Solution architecture, proof of concept/prototype design, database design, and report testing.
- Responsible for data analysis and developing reporting specs, developing reports, and developing dashboards and writing complex SQL / Impala queries.
- Work closely with business users to create reports/dashboards using Tableau desktop.
- Create Prompts, Calculated Fields, customize Calculations, Conditions and Filter (Local, Global) for various analytical reports and dashboards.
- Effectively used data blending, filters, actions, Hierarchies feature in Tableau.
- Experience on creating user groups, and scheduled instances for reports in Tableau.
- Building, publishing customized interactive reports and dashboards on Tableau server.
- Worked on Level of detail expressions and Table Calculations.
- SSRS or Power BI knowledge is added advantage.
Additional Requirements
- Tableau Server experience including server setup and maintenance.
- Core analytics skills such as machine learning, analytic models, predictive algorithms, correlation models and data mining are a plus.
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