Job Location: Atlanta, GA
JOIN US! We have a newly created role for a Demand Forecaster with Data Analytics or Data Science skills to join our team!
This exciting role involves working with customers of our cutting edge Demand Forecast AI solution!
We are looking for candidates who are enthusiastic, conscientious and genuine team players who want to make a difference! This is a role that will enable you to develop your skills and progress towards data scientist opportunities in the business.
Our solutions are the industry’s only truly integrated AI-enabled solutions, tailored for the nuances and volume of FMCG/Grocery retail.
THE OPPORTUNITY
In this role you will deliver a state-of-the-art operational forecast to customers that will optimize their supply chain. The successful candidate will complete this task using the Symphony RetailAI Demand Forecast AI application, acting on the client’s behalf.
Partnering with your customer counterparts (client forecasters) you will capture future commercial events/information to guarantee that the application is able to generate the best and most accurate forecast.
You will be advising customers on best practices, conducting continuous research to improve forecasting process. You will bring the voice of the customer to internal Symphony RetailAI teams by proposing meaningful application enhancements.
KEY ACTIVITIES
Forecasting:
- Generate and deliver operational forecasts for customers using Symphony RetailAI’s DFAI application
- Ensure compliance with contractual delivery deadlines
- Document and analyze the performance of forecasts weekly
- Identify and test potential ways to improve customer forecasts
- Test and maintain best possible configuration of the DFAI application
- Adjust the configuration of the DFAI application according to the customers’ commercial plan and needs
Customer relationship management:
- Lead weekly performance reviews of the forecast with the customer
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Participate actively in all customer meetings and communications to support continuous improvement
- Support and guide the customer, respond promptly to queries raised which may include use and configuration
- Be your customer’s advocate when liasing with members of other Symphony RetailAI teams, for example: R&D
- Become the expert on your customer – their use of the application and their processes
- Be the trusted advisor – advise and guide your customers on forecast best practices at all times
KEY CRITERIA
Candidates should be able to demonstrate 2-5 years in a related role that includes the following:
- Retail forecasting and replenishment knowledge or experience
- Linux or Unix knowledge, ability to use on a daily basis
- Customer Relationship Management
- Consulting skills
- Effective communication, planning and organization skills
- Ability and desire to learn new tools and applications quickly
- Passion for continuous improvement, innovation and customer satisfaction
WHY SYMPHONY RETAILAI?
- Start-up spirit within a large and growing international company
- Exciting technology including Artificial Intelligence
- Communication, Innovation and Collaboration are among our values to which we always hold ourselves accountable
- We will support and explore your ideas: if you can do it better, we want you to show us!
- Our teams comprise incredibly talented and passionate people who love what they do
- We will support your career growth and development
- Generous benefits including flexible working, private healthcare, company contribution to pension, wellbeing / fitness reimbursement scheme, social and charity activities, generous holiday entitlement and… your birthday off!
OTHER USEFUL INFORMATION
- Location – US Remote or Atlanta based
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Attractive annual salary, bonus and generous benefits
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