Talent
India
Internet
About Talent500
Talent500 helps companies hire, build and manage global teams. We are trusted by the worlds leading companiesfrom Fortune 500s to fast-growth startupsto help them build and run their high-impact remote teams. Today, Talent500 is the fastest growing remote team builder in the world.
Our suite of proprietary AI-enabled tools and products provide businesses with an end-to-end platform to build their global teams. This includes access to a Global Talent Network of 300,000+ professionals globally and tools to manage contracting, payroll and benefits without the hassle of setting up legal entities or infrastructure.
We are backed by Accel Partners & ANSR, a global leader and enterprise transformation platform. For the last 15 years, the worlds leading organisations have trusted ANSR to transform their businesses by building technology and innovation hubs in talent-rich locations.
Job Description
WE ARE TALENT500:
We help companies hire, build and manage global teams. We are trusted by the worlds leading companiesfrom Fortune 500s and larger enterprises (Walmart, Target, Nike, Pepsi etc) to industry leaders (Airbnb, Twitter, Uber) and some of the worlds fastest-growing startups from the portfolios of investors such as Accel, Sequoia and Techstars.
- Our suite of proprietary AI-enabled tools and products provide businesses with an end-to-end platform to build their global teams. This includes:
- Access to a Global Talent Network of 300,000+ professionals globally
- Data-sciences based screening engine which predicts the right-fit candidate with ~80% accuracy helping companies hire 2.5x faster
- Tools to manage contracting, payroll and benefits without the hassle of setting up legal entities or infrastructure
We are backed by Accel Partners & ANSR, a global leader and enterprise
transformation platform. For the last 15 years, the worlds leading
organisations have trusted ANSR to transform their businesses by building
technology and innovation hubs in talent-rich locations. ANSR is today one of
the largest drivers of FDI into India with over $1.5B of capital investments.
ABOUT THE ROLE:
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
ROLES AND RESPONSIBILITIES:
- Participate in the maintenance of large-scale and heavily used applications.
- Debug and solve issues reported in production and perform the root cause analysis as level 1 support.
- Escalate all issues requiring an engineering solution to the relevant team with all required details.
- Document, analyze and report frequently reported issues for future feature development.
QUALIFICATION CRITERIA:
- An engineering graduate or equivalent with 1-3 years of experience.
- Experience with Python, MySQL and ElasticSearch are a huge plus.
- Be comfortable with XML, regex, Linux commands, and tools like Postman needed to execute occasional tasks.
- Stellar problem solving skills.
- An eye for detail and ability to recognize genuine engineering issues from user errors, and resolve or escalate them in a timely manner.
- Hunger to learn new things and ability to grasp new concepts quickly.
- Ability to work under immense pressure which is balanced by a sense of responsibility and ownership.
WHY WORK AT TALENT500:
- Build the future of work: We’re working on a problem every business the leader understands deeply. The pandemic has created a once-in-a-lifetime shift in how businesses and professionals think about work. We have an opportunity to drive this new shift towards distributed work and global teams
- Growth and scale: We are tackling a global problem and a rapidly growing market ($50B+) with a LOT of headroom for us to grow. We are currently growing at 35% quarter-on-quarter and expect this to be a BIG, fast-growth business. If you are looking for growth in your professional life and lots of learning along the way, this is it.
- Experienced team and investors: We have an experienced team: our founders have founded, scaled and sold companies before. We are trusted by some of the worlds best companies and investors
- Remote-first: We offer work-from-anywhere for multiple roles @ Talent500. We back this with plenty of remote-friendly policies for our teamincluding generous home-office setup budgets, flexible work/check-in hours, mobile and internet reimbursements, L&D budgets, best-in-class medical for you + family, mental health coaching and counseling support and more.
experience_range : 1-3 years
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