Job Location: Maryland Heights, MO
JOB SUMMARY
This position will be responsible for ensuring customers are properly billed for the services to which they have subscribed. This position works on problems of a moderate scope under detailed guidance.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience including the following, but not limited to:
Reduces and/or eliminates billing errors
Performs account correction as required with high degree of accuracy
Produces and reviews reconciliation exception reports and related reports.
Reviews logic and recommends enhancements as needed
Monitors business rules and policies to identify when data logic changes are required to accommodate analytics reports
Assembles concise, meaningful analysis and clearly articulates data facts
Researches and validates customer exceptions using related systems or available resources
Communicates issues with appropriate entities such as customer, sales team and operating units as necessary Addresses resolution of customer exceptions; reviews and revises the processes for management and provides feedback on existing reports and provide assessments or recommendations as requested
Conducts root cause analysis on customer exceptions and, when necessary, recommends and facilitates appropriate process and/or system improvements
Recommends billing system/order entry enhancements to reduce errors
Performs other duties as requested by leadership
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to understand process flows
Collaboration skills to work with other resources on remediation
Ability to problem solve
Extreme attention to detail High degree of professionalism
Knowledgeable with product lines and customer segments
Strong knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
Familiarity with the customer credit process
Ability to interact proficiently with peers, clients and other professionals
Ability to communicate issues and proposed solutions at a leadership level
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in stressful situations
Required Education
Bachelor’s degree or equivalent combination of education and work experience
Required Related Work Experience and Number of Years
Business Analysis experience – 2+
CSG and/or ICOMS experience – 2+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of CSG and ICOMS billing systems
Preferred Related Work Experience and Number of Years
Communications industry experience
WORKING CONDITIONS
Office environment
Limited travel required
CBI340 325760 325760BR
Submit CV To All Data Science Job Consultants Across United States For Free
