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Job Location: Bangalore/Bengaluru
PRIMARY RESPONSIBILITIES
- Independently analyze Partner (Seller) Performance using statistical methods and visualization tools such as Domo and Greenfield on a weekly and monthly basis
- Devise tactics for delivery and monitoring of Partner Performance Improvement Plans (PIPs) for improvement of Partner KPIs
- Independently interact with top management of Target Plus Sellers in the US and deliver PIPs
- Devise Partner Key Performance Indicators (KPIs) and develop frameworks for analysis
- Drive weekly Returns Analysis Framework for items and item types with high return rates
- Lead projects with Category Management to analyze and identify item and item types with poor profitability and devise strategies to improve sales and profitability
- Analyze trends and work directly with technology teams to resolve defects affecting guest experience
- Perform analyses and develop business cases and work independently with product team on product enhancements
- Perform Lead on Duty (LOD) responsibilities including daily process health metric reporting, escalation management and leadership communication
- Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to on-time delivery of orders
- Lead routines with cross Business Unit partners in India and Minneapolis to arrive at decisions on items with High Returns
- Partner with Target Guest Services (TGS) and Data Sciences to develop reporting to gain actionable insights to improve guest experience
- Independently Lead projects to improve Contacts per Order (CPO) and Net Promoter Score (NPS) to elevate guest experience
- Collaborate with internal cross functional teams to operationalize group strategies and tactics
- Drive Six Sigma and A3 quality improvements projects focused on delivering business value
- Independently conduct individual US seller reviews to uncover areas of improvement of Target s product landscape
- Collaborate and influence Product decisions using the Agile methodology to improve partner and Team member experience
- Perform benchmarking studies on competitor best practices, identify gaps in existing practices and implement changes to bridge these gaps
REQUIREMENTS
- Post Graduate or engineering degree in a field of International Business, Supply Chain or Vendor Management
- At least 7 years experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
- Ability to analyze copious amounts data using SQL, MS Excel, Domo and Greenfield
- Ability to use descriptive statistical theories and tools in data analysis
- Ability to conceptualize ideas and articulate the same to senior stakeholders within the organization
- Ability to articulate initiatives, business cases, progress reports using MS Power Point
- Ability to influence without authority
- Stakeholder management
- Project Management abilities in defining, planning and execution of projects and initiatives
- Structured problem solving abilities through critical thinking, logical reasoning and data analysis
- Excellent communication skills, in both large and small group presentations
- Ability to make complex ideas simple to understand
- Prior experience of data visualization tools such as Tableau, Domo, QlikView, MicroStrategy
- Knowledge of e-commerce processes and systems
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