Job Location: Carlsbad, CA
The Business Analyst Experiential provides critical internal operational support for the successful execution of TaylorMade’s custom fitting program (Select Fit). This program involves partnership with authorized retailers at public golf courses, private golf clubs and golf retailers across North America, equipping them with Select Fit Carts to deliver the most advanced fitting experience in golf. This position is responsible for coordinating all operational support for the Select Fit program, including but not limited to order system setup, order entry and management, analytics, reporting, invoicing, and system administration.
Essential Functions and Key Responsibilities:
- Work closely with Experiential Marketing, Sourcing, and Planning teams to forecast custom fitting tools and products necessary for all global custom fitting locations
- provide updates and status to global and US teams
- Collaborate with appropriate departments to create and ensure Select Fit part numbers and descriptions are properly set up in the system; maintain and update PDDs as needed based on supplier/vendor needs
- Ensure Select Fit build specifications are updated to reflect new custom offerings
- Provide parts to Planning team to add to IFT for forecasting
- Collect launch and product forecast requirements for North America and provide parts to Planning team to complete IFT/IB
- Submit buys to Purchasing team and partner with them and vendors to confirm ship dates
- Manage and maintain the order book, including order entry, end of season account reconciliation, warranty replacement and mis-shipments, transfers, billing, credits, etc.
- Manage PO delays to ensure on-time delivery for each launch; work toward the goal of shipping all Select Fit orders at 100% if PO schedule permits
- Act as inside point of contact for order collection, contract administration, account system/website administration, etc.
- Provide service and support for the field relating to Select Fit program
- Provide recurring and ad-hoc reporting related to Select Fit program including sales activity, account fitting designations, etc.
- Coordinate invoicing Select Fit accounts and provide reports to reflect and track any incentives for Sales Programs
- Perform other related duties and assignments as required
Knowledge and Skills Requirements:
- Fluent verbal and written English communication skills required
- Knowledge of custom building and fitting of golf equipment
- Strong understanding of golf equipment features and benefits
- Proficient in Microsoft suite (Word, Excel, Outlook, PowerPoint, Access)
- Proficient in database applications and reporting (Oracle & Business Objects)
- Aptitude to learn new systems quickly
- Strong analytical skills requiring use of data analysis tools
- Strong interpersonal skills and the ability to connect with account partners, understand their business and key trigger points and how we can track to their goals to increase our future order book
- Proven ability to effectively collaborate with cross-functional teams and at all levels of the organization
- Able to multi-task and coordinate multiple projects at one time while meeting deadlines
- Strong interpersonal and communication skills with customer service mindset
Education, Work Experience, and Professional Certifications:
- Bachelor’s degree in Supply Chain, Business, Finance, Economics, Statistics or closely related field
- 3-5 years of experience in scheduling/planning; inventory management; production/material control including extensive use of computer data bases and inventory management systems
- Experience with MRP systems (Oracle and Planning Central preferred)
- Strong understanding of statistical methods and analysis such as probability distributions, regressions, correlation, causation, variance, etc.
- Extensive experience gathering, reviewing, analyzing, visually representing data
- Golf industry experience preferred
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage
- Ability to work extended hours as necessary
- Able to work efficiently and accurately in an atmosphere of frequent interruption
- Light physical effort equal to frequent lifting or moving of lightweight materials
TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
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