Home Analyst Tech Mahindra | Associate Analyst BPS | Bhagya Nagar | 2024-07-31

Tech Mahindra | Associate Analyst BPS | Bhagya Nagar | 2024-07-31

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31/07/2024

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Job Location: Bhagya Nagar

Job Detail:

Role & responsibilities

Perform troubleshoot on all sales orders and assist to identify and execute various aspects of end-to-end order management process.
Ensure compliance to all company and business policies and administer all open sales order to ensure appropriate order flow.
Verify all order line before acknowledgement and prepare order status reports every day to be circulated to customer.
Monitor and evaluate all order issues and resolve any discrepancies and ensure accurate charges for certificates and additional services requested on orders.
Monitor and process all returns according to Standard operating procedure and ensure compliance as necessary.
Support with Quotations, Item Master creations, purchasing activities, Inbox

Management, Triage customer service queues, order entry and other order related Admin activities.

Preferred candidate profile

• Self-driven individual and an individual contributor

• Mechanical / Industrial Engineer (preferred) / Any Graduate

• Strong communication skills Verbal and Written.

• Skills: Customer Care, MS Office, JD Edwards / AS400. Technically savvy, ability to read and understand product catalogues and price lists

• Prior experience in Order Management, Part Setups would be an advantageous x Prior experience of having worked on OEC/Salesforce or a similar CRM system

Perks and benefits

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Tools: Ansible, AWS, Monitoring Tools			No					Certification Req./Pref.

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