Teetime Ventures | Technical Support Engineer | Bengaluru | BigDataKB.com/Off-Campus-Jobs | 2023-03-09

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Job Location: Bengaluru

Job Detail:

Job Title

Technical Support Engineer

Job Description:

BigDataKB.com Jyotish
BigDataKB.com Jyotish - Career & Life Prediction
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

Requirements

  • Proven working experience in technical support, IT support or as a technical engineer with a strong background in Windows platform, HW and Windows experience in gaming platforms a plus
  • Strong aptitude for learning new technologies, technical concepts quickly and understanding how to utilize them in a customer facing environment.
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Location:
Bangalore (Work from home option can be considered)

Job Types: Full-time, Regular / Permanent, Fresher

Salary: From ₹400,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Day range:

  • Monday to Friday

Shift:

  • Evening shift
  • Flexible shift
  • Night shift
  • Rotational shift
  • US shift

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor’s (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Speak with the employer
+91
Application Deadline: 25/03/2023
Expected Start Date: 01/04/2023

Apply Here

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