TEKsystems | Hiring | Desktop Support Analyst | New York, NY | United States | BigDataKB.com | 12 Oct 2022

Description:

Job Description:

Founded in 1985, our client offers extraordinary client service in private banking, private business banking and private wealth management. They believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.

The Field Services (Desktop Support) Analyst I is primarily responsible for the efficient and accurate support and maintenance of systems and applications used. This role is part of the field services team which focuses on the direct face-to-face interaction with the business and delivery of technical solutions for all production systems bank-wide. This is an onsite, hands-on role, responsible for managing both incidents and service projects in an environment of constantly changing priorities maintaining a high level of accuracy and production.

What you’ll do as a Field Services Analyst I:

Onboarding/Moves/Projects: Image computers for all incoming new hires. Will work directly with hiring managers to obtain start dates and software installations. Organize and prioritize all individual and project moves. Assist with new floor/PBO buildouts. Participation will require working offsite, overtime, and weekends as needed.

Incidents: Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received by Service tracking tool, email, phone or walk up. Includes hardware break/fix, troubleshoot bank software support, for standard operating systems & productivity tools. May require working at remote sites and overtime. In addition, ability to support mobile devices and VPN troubleshooting for laptops.

Communication: Provide prompt, clear and ongoing communication with end users and peers to define clear expectations. Interact with vendor technical support to ensure effective resolution of 3rd party service.

Documentation & Reporting: Actively maintain workload using ticketing system. This includes the timely update of incidents assigned and received through alternate channels. i.e by phone, walk up or email. You will be responsible for accurately tracking hardware assets via Service Now.

After Hours/Weekend Support: You will be part of an After Hours/Weekend Support call rotation.

Skill/Experience/Education

Mandatory Skills

You could be a great fit if you have: Ability to take initiative and work independently, as well as part of a TEAM. We succeed as a TEAM. EXCELLENT customer service skills. Ability to complete tasks and meet deadlines fast-paced, high stress environment. Knowledge of networking principles, practice, and technologies (TCP/IP protocol suite). Working knowledge of MS Office (strong Outlook and Excel a plus) and other MS tools (Teams, SharePoint, OneNote, OneDrive). Experience in supporting mobile devices using Intune Outlook Mobile and VPN troubleshooting for laptops. Working knowledge of hardware/software troubleshooting. Familiar with document processes and procedures. A+ Certification a plus. Working Knowledge with Citrix product, Active Directory, SCCM, VMware. Knowledge of supporting Mac OS/ Jamf and trading applications such as Bloomberg a plus. Knowledge and basic troubleshooting for audio visual equipment and conference room equipment. Job demands: Must be able to review and analyze data reports and manuals; must be computer proficient. Must be able to communicate effectively via telephone and in person.

Skills:

Help desk support, Help desk

Top Skills Details:

Help desk support,Help desk

Additional Skills & Qualifications:

7 month contract

Location is either the Hudson yards address or rockefeller center, 1230 Avenue of the Americas, both are in midown

Experience Level:

Intermediate Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.