Thales Group
Gurgaon
Aerospace & Defence
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.
Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.
Level: Across Level (SE/SSE)
Support Engineer (Deployment)
Experience: 1-8 yrs
Thales is a global organization with operations on all continents serving five major markets, all of them of vital importance for our societies: aerospace, space, ground transportation, defence and security, and digital security.
World-class technology, the combined expertise of 80,000 employees, and operations in 68 countries have made Thales a key player in keeping the public safe and secure, guarding vital infrastructure, and protecting the national security interests of countries around the globe.
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity, and quantum technology – to build a future we can all trust, which is vital to the development of our societies.
Guavus, a Thales company, is at the forefront of AI-based big data analytics and machine learning innovation, driving digital transformation at the world’s largest telecommunications providers. Using the Guavus-IQ analytics solutions, customers are able to analyze big data in real-time and take decisive actions to lower costs, increase efficiencies, and dramatically improve the end-to-end customer experience – all with the scale and security required by next-gen 5G and IoT networks. Guavus enables communications service providers to leverage applications for advanced network planning and operations, mobile traffic analytics, device management analytics, marketing, customer care, security, and IoT.
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At Thales, we provide Careers and not only jobs. Our Mobility policy, which enables our employees to develop their careers by exploring opportunities in our offices across 68 countries. -
Together we believe that embracing flexibility by adopting a smarter way of working. -
Employee Wellbeing is Thales top priority, and we provide best in class policies like Health & Life insurances.
To know more about the company:
You are requested to visit our company website: https://www.thalesgroup.com/en
Introduction to role
Data Analytics is impacting every area of our lives and fundamentally changing the world—from the way businesses operate to the way people interact, to identifying new healthcare breakthroughs and discovering ways to care for the environment.
At Guavus, working in this age of vast information and endless possibilities inspires us. And we know that big data is only going to grow more complex—and more exciting. If that inspires you too, we should talk. Guavus is always looking for the brightest and boldest to join our dynamic, expanding team.
Required Experience & Skills
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Technical products/applications support [deployment, upgrade, troubleshoot, fix] in Linux/Unix based environment preferably Wireless or Telecom Domain. -
Working knowledge of AWS or cloud-related technologies. -
Strong understanding of Linux working and troubleshooting -
Understanding and practical experience in Scripting (Python, Shell). -
Working knowledge of Big Data tools like Hadoop/yarn, HBase or equivalent technologies, Ansible, Kubernetes, Docker. -
Ability to demonstrate knowledge about Cluster, VM-based solution deployment, and management, including knowledge about networking, servers, and storage. -
Practical understanding of and implementation of the solutions based upon these tools is preferred. -
Proficiency with Customer Relationship Management (CRM) software such as Salesforce, JIRA, and Confluence. -
Understanding of support processes, KPIs & SLA management is required. -
Ability to handle escalations and drive customer communications on daily basis.
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Demonstrated experience as a technical team player with customer focus and service orientation. -
Excellent written and verbal communication skills in English.
Key Responsibilities
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Coordinate at regular intervals with Customers to track critical milestones e.g. go-live releases or upgrades, ensure availability and focus on flawless service and operations delivery. -
Ability to demonstrate technical troubleshooting and case management skills. -
Ability to communicate with all stakeholders internal and customer. -
Provide technical ability in problem-solving, including proposing and discussing fixes, advising and educating customers. -
Collaborate with Engineering teams to track status and drive product fixes & Feature Requests -
Be the point of Escalation for the Customer to report concerns on quality or timelines, or for other critical issues needing immediate attention. -
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
Required Background
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B.E./B.Tech. /B.S./MCA in Computer Science, Computer Engineering, or a related field. -
Certification in related technologies are preferred. -
General skills-
Communication -
Teamwork -
Problem-solving -
Agile
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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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