Job Location: Fort Worth, TX
Job Detail:
Pay Range: $68,792 – $89,429 annual compensation
Job Posting Closing on: Tuesday, January 31, 2023
The City of Fort Worth is the 13th largest city in the U.S. and the fastest growing among large cities. Fort Worth has received multiple accolades, including number one Downtown (Livability), and the second-best City in the nation for Job Seekers (Forbes). Our employees serve the needs of over 900,000 residents. We are seeking individuals that reflect our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Business Process Analyst II – Technology Support job is available with the City of Fort Worth Fire Department. The position will implement information technology solutions, provide hardware and software support, and conduct IT-related training. Primary responsibilities will consist of design, implementation, training, security, and support for department-specific applications, databases, operating systems, and servers, as well as hardware/software procurement, configuration, maintenance, and installation.
The Business Process Analyst II – Technology Support job responsibilities include:
- Identifies customer needs, analyzes business processes, and develops technical solutions to meet business needs and to improve business processes.
- Consults with department users to determine requirements, researches latest trends and technology, and tests various options to arrive at optimal solutions.
- Serves as a liaison with the central IT Solutions department, technical staff of other departments, and outside vendors.
- Manages software and hardware system implementation and migration projects of varying size and complexity.
- Provides technical support for department hardware and software systems; configures security, system rules, data entry forms, queries, and reports for department-specific applications.
- Develops and conducts IT-related training and troubleshooting for department personnel, and writes analytical reports and appropriate correspondence to senior management.
- Manages department hardware resources and coordinates hardware installations with the central IT Solutions department.
- Uses SQL and reporting tools to create recurring reports and to perform ad hoc querying and reporting.
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field.
- Four (4) years of information systems technical work experience such as desktop support, application system administration, database administration, platform system management, programming, business analysis, or related experience.
- Valid driver’s license.
Preferred Qualifications:
- 5 years or more of information systems technical work experience.
- Application administration experience.
- IT helpdesk and asset management experience.
- Public Safety / Fire Department experience.
- Microsoft Certified Desktop Technician (MCDT), Project Management Professional (PMP), or other related certification.
Conditions of Employment
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case by case basis. Employees are paid by direct deposit only. Equal Opportunity Employer.
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