Job Location: Austin, TX
The HT Group is seeking a Junior Business Analyst for a 1 year contract opportunity. This position will report to the IT Manager within the Business & Quality Management organization.
As a Junior BA, you will work with members of the team, performing one or more of the following duties:
- Information Technology Administrative utility player who is familiar with IT procurement, supplier & contract monitoring, contract renewals, hardware and software lifecycle process and understanding of software entitlements. Preferred applicant should also have experience with IT Budget management initiatives including:
- Utilize weekly financial data files, reports and ServiceNow modules associated with IT departmental budgets to produce data visualization graphical components for reporting that will be reviewed by IT division managers and budget team.
- Leverage existing Tableau (or Power BI) graphical components that are currently being utilized for executive reporting. Establish IT framework for executive reporting.
- Utilize contract data from MicroStrategy, Excel, Maximo (or other similar tool) to capture contract information for IT contracts.
- Work in the IT Service Management Platform ServiceNow to implement projects to reconcile aging request tickets
Assist with IT Asset Management initiatives including:
- technology asset recovery for offboarded employees
- manage/reconcile hardware assets and establish reporting
- conduct technology reclamation associated with corporate headquarters relocation
- Work with Austin Energy strategic software contracts to review and reconcile accounts
- Experience with Statement of Work requirement gathering and development
SKILLS AND QUALIFICATIONS
- 1+ year experience as Business Analyst
- Knowledge of commonly used concepts, practices, and procedures within a particular field.
- Experience using Microsoft Suite (Minimum: Word, Excel, PowerPoint), experience w/service management platform preferably ServiceNow
- Experience searching and updating databases
- Experience reconciling data
- Experience contacting and following up with internal customers and external vendors
- Experience with processing vendor invoices
Preferred:
- Experience using a cloud-based sharing platform (e.g. SharePoint, Google Docs, Teams)
- Experience reconciling data (Excel, Tableau, Power BI) to produce visualization (e.g. dashboard) for reporting (PowerPoint)
- Experiencing detecting data anomalies
- Experience utilizing contract data to capture contract information for IT contracts (Excel, ServiceNow)
- Experience with Statement of Work requirement gathering and development
- Experience working in an IT Service Management Platform (e.g. ServiceNow) to implement projects to reconcile aging request tickets
Hardware/Software Management
- Experience recovering assets from offboarded employees
- Familiarity with software hardware configurations (laptops)
- Experience conducting technology reclamation
- Experience mapping existing Excel data to produce a visualization (e.g. dashboard)
Budget
- Utilizing contract data to capture contract information for IT contracts (Excel, Tableau, Power BI, ServiceNow)
Telecommunications
- Familiarity with telecommunications equipment (cell phones, hot spots)
- Working with telecommunication carriers to review and reconcile accounts
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