Job Location: Florida
Job Detail:
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Project Management, Technology
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$72,700.00 – $120,000.00
Target Openings
1
What Is the Opportunity?
InsuraMatch is an independent agency company, owned by Travelers Insurance, that uses an innovative online platform to help consumers compare offerings from more than 40 carriers across the United States. With a focus on personal insurance, InsuraMatch offers coverage for auto, home, boat, motorcycle, renters, umbrella, and flood, among others. InsuraMatch operates independently and manages all carrier partnerships. This role leads the activities related to the support of the systems associated with Travelers Agent Solutions. In this role, the person will be responsible for all support and management of systems associated with a completely new line of business within Travelers. Included in this will be the oversight and management of several SaaS-based services and their respective teams. Systems and application support will include all aspects associated with the cloud-based agency management system, 3rd party payment processing systems, system integration with multiple field inspection service provides, and carrier integrations. In this role, you will be aware of business and technology needs and their impact on the domains that you are responsible for.
What Will You Do?
- Identify potential impacts of each system implementation and their inter-relationships
- Utilizes business and system knowledge to support the needs of this new line of business
- Primary interface among those companies integrated with InsuraMatch and Travelers Agent Solutions.
- Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the systems underpinning the wholesale business.
- Responsible for the oversight, administration, and support of all IT systems underpinning this new business. This includes and is not limited to: the agency management system, telecommunications platforms, email and messaging platforms.
- Able to support complex projects and initiatives
- Applies and documents procedures for problem determination/resolution and/or installation support
- Elicit, analyze, specify and communicate business, system and implementation requirements.
- Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
- Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
- Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
- Ensure that requirements are understood and approved by all stakeholders.
- Work with internal leadership to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
- Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.
- Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.
- Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery. Embrace feedback and opportunities for process improvement.
- Perform other duties as assigned.
What is a Must Have?
- 1 year of experience supporting business technology systems
What will Our Ideal Candidate Have?
- Bachelors degree in Business, MIS, or other related field.
- Three years of experience supporting business technology systems.
- Relational database, SQL skills, Focus mainframe technology and Host based technology will be a plus.
- CRM support experience would be a plus (We use ALIS and Salesforce)
- Business Perspective: Any insurance industry experience is helpful
- Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
- Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
- Analytical Thinking (Basic): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
- Relationship Management (Basic): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
- Communication (Basic): Demonstrates effective verbal, written, and listening communication skills.
- Facilitation (Basic): Uses and adjusts style and technique to assist group process and understanding.
- Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
- Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively.
- Change Management / Resilience (Basic): Remains energized and focused in the face of ambiguity, change or strenuous demands.
- Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an
email
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/
.
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