Job Location: Carlsbad, CA
About the role:
When you are part of the team at Thermo Fisher Scientific, you’ll do important work. You’ll have the opportunity to grow and learn in a culture that empowers your development. We have created an inclusive, global environment that values the power of diverse talent, backgrounds, and experiences to drive speed, productivity, innovation, and growth. We are seeking an energetic, responsible candidate to join our growing organization
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. With revenues of $20 billion and the largest investment in R&D in the industry, we give our 70,000 employees the resources and opportunities to make significant contributions to the world. The customers we serve fall within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies. Our products and services help accelerate the pace of scientific discovery and solve challenges ranging from complex research to routine testing to field applications.
How will you make an impact?
The Data Solution Analyst at Thermo Fisher Scientific is a multidimensional position covering technology, people, process, and data strategies for an internal customer experience application. The solution supports Thermo Fisher’s Customer Experience team through data driven insights. This role will partner with business stakeholders, data engineers, and software developers. A successful candidate will proactively drive the strategies, processes, and systems to develop, enhance, and maintain the customer experience application.
Responsibilities
- Build partnerships with key stakeholders and provide front line support for business requests from various divisions/groups.
- Provide hands-on technical work where required.
- Build a deep understanding of the customer experience application and its underlying data mechanics.
- Work with end users to understand how and why the application is being used. What are the strengths and weaknesses? These insights should drive roadmap ideation.
- Be a liaison between the business and IT team, providing updates on demand status, estimates, and strategy direction
- Coordinate with architecture and data delivery team on effort estimates, timeline and resource assignments
- Collaborate with product owners to organize and prioritize work leveraging Agile project management methodology.
- Provide Business critical demand/escalation by leveraging internal architecture, delivery, and operations organization
- Develop documentation and training materials, participate with customer groups in the planning for longer-term systems enhancements.
How will you get here?
Education
- Bachelor’s Degree in Computer Science or equivalent with 7+ years of experience
- More than 5+ years’ experience in a data & analytics role with a strong understanding of technical, business and operational process requirements – customer experience domain expertise is a plus.
Experience
- Working knowledge of databases and SQL
- Hands on programming experience, specifically Python
- Working knowledge of business intelligence and data visualization tools, specifically PowerBI
- Working knowledge of AWS console and tools, specifically S3 and Athena
- Agile development of data driven solutions, ideally within customer experience functions
- Gathering and translating requirements into technical solutions
- Presenting and communicating with senior leadership
- Leading or working within a team that leverages agile project management methodology
- ERP knowledge is a plus
- React JS and UX development experience is a plus
Skills and Abilities
- Ability to work independently and as a member of a cross-functional team
- Ability to articulate complex data solutions concisely and with clarity at senior management level
- Good administration and time capabilities to deal with multiple projects and prioritize effectively.
- Willingness to learn, be mentored and improve
- Willingness and ability to perform technical tasks
- Ability to translate a business requirement into technical solutions.
- Ability to effectively interpret data and translate into information and be able to effectively communicate the information both verbally or visually.
- Ability to multi-task and apply initiative and creativity on challenging projects.
- Strong problems solving and troubleshooting skills. Ability to transform a complex problem into smaller, manageable problems.
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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