Job Location: Boston, MA
Job Detail:
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation! As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
The Recurring Business Analyst will work directly with our customers and support the expansion of our recurring business program in region. This position will be responsible for providing analytical support, improving forecast visibility through customer engagements, and partnering closely with our internal teams including commercial, operations, and finance. In addition, the Recurring Business Analyst will support data and presentation for customer quarterly business reviews.
Responsibilities:
- Work cross functionally and with customers to gather forecast and create and handle opportunities within Salesforce.com (CRM).
- Effective project management adhering to established timelines.
- Support Sales Inventory and Operations Planning (SIOP) process and improvements to forecast accuracy.
- Provide sales analytics to support forecasting.
- Generate customer presentations for business review including key customer data metrics.
- Maintain net promoter score survey uploads daily.
- Perform ad hoc analysis and compile data for quarterly performance metrics.
- Manage metrics and trends, implementing proactive actions to increase efficiencies and productivity
Minimum Requirements/Qualifications:
- BS/BA degree in an analytical or business field (operations management, engineering, sciences, finance, business)
- Proven Microsoft Office experience in Outlook, Windows, Excel, PowerPoint, and Word.
- Proven experience with Oracle or other ERP system.
- 3+ years of Sales Operations, Sales Analyst, or similar experience
- Experience with SIOP, demand planning, and forecasting.
- Ability to travel up to 20%.
- Excellent analytical, organizational, and communication skills.
- Must have proven experience in customer relations and problem-solving customer issues.
- Ability to work effectively across multiple facilities and reporting lines.
Desired Qualifications:
- 2+ years of experience with Customer Relationship Management (CRM) systems and forecasting and an understanding of how they relate to the forecasting process.
- MBA or Master’s Degree in analytical field (operations management, engineering, sciences, finance, business).
At Thermo Fisher Scientific, each one of our 12,000 extraordinary minds has a unique story to tell. Join us and supply to our singular mission—enabling our customers to make the world healthier, cleaner and safer!
Thermo Fisher Scientific is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Thermo Fisher Scientific provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
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