Thomson Reuters | Jobs | Senior Data Engineer | BigDataKB.com | 30-03-22

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05/04/2022

Job Location: Bangalore/Bengaluru

The team works closely with key stakeholders in providing them:

Monthly and weekly reports and performance analyses Ad hoc information and analytical support Online self serve tools that track key performance metrics from global to individual for both credit management and order management Online tactical tools that support that support OKRs like Order Automation, Refunds, UA/UI reduction, Billing queries.

Performance Analytics Reporting has an excellent reputation for quick, value added decision support, timely in depth reporting / analysis and effective engagement with key stakeholders.

The successful candidate will work with the team and internal clients to design, create, and maintain custom reports and software tools which improve their business operations:

Following are the day to day expected tasks.

Create and maintain SQL queries that extracts data to cater various reporting requirements.
Create Dashoboards using Tableau and Power BI
Work on Data Lake, Snowflake, AWS to extract data.
Create and Maintain Alteryx Workflows to manage large volume of data.
Microsoft VBA macros and command scripts

Our key stakeholders include Order Processing, Credit Management, Compliance, Cashapps, Billing and Free Cash Flow.

Requirements:

Oracle and SAP data reporting and extraction software/interfaces experience
Ability to write and execute SQL scripts of moderate complexity
Expertise with Alteryx, Tableau and Power BI to automate and visualize large volume of data
Financial, operational and/or performance management reporting experience
Process improvement and project management experience
Proficient with the Microsoft Office suite (Excel, Word, Access, and PowerPoint)
Display high attention to detail and desire to produce accurate, detailed and quality work
Possess strong organizational skills to provide timely and consistent support
Possess and display effective written and verbal communication skills
Desire to bring a new way of thinking to long term established processes
Detailed oriented, logical thinker, and good listening skills
Team goal oriented
Highly self-motivated, with an entrepreneurial spirit
Possess a positive attitude with co-workers clients
Ability to maintain good relationships

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As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT) Activate and manage the Incident WAR Room Regular Operations (no Major Incident) Coordinate the write up of the Incident Report, collecting inputs from all parties and ensuring high quality of the final document Organize Post-Incident Meeting to share / brainstorm on actions and suggestions to avoid similar incidents in the future or shorten resolution time. This involves writing and publishing organizational Incident Report which details organizational issues experienced during resolution and suggest improvements to speed up the team reactivity. 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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
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31	12/12/2024		Netcore Cloud	Top / Startup	Top Company	Startup		IT / Software Dev	Mumbai	The Great Bharat (India)		Incident/ Application Head	President/ Head/ Director		Incident Mgmt.	AWS	Pls See The Job Detail	Not disclosed	Other		Job Title: Production/Incident & Application Support Manager Location: Thane Reports to: Sr VP Delivery head Department: Engineering ; Full-Time About us: At Netcore, innovation isnï¿½t just a buzzwordï¿½it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes. Engineering at Netcore: Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. 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Technical Skills: - Hands-on experience with Linux/Unix environments, cloud services (AWS, GCP, NetcoreCloud). - Proficiency in scripting and coding (Python, Php, Golang, Java, or similar languages) for automation purposes. - Solid understanding of CI/CD pipelines, version control (Git), and Alert & Application monitoring tools. Leadership & Soft Skills: - Proven leadership skills, with experience in team building, mentorship, and fostering a culture of accountability. - Strong interpersonal and communication skills, with the ability to interface effectively with technical and non-technical stakeholders. - Ability to manage multiple projects simultaneously, prioritize tasks, and work under pressure to meet deadlines. Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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