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Job Location: Gurgaon
Location: Gurugram, Haryana, India
THE TEAM
Operations team (3PE) leads key initiatives within the resale business unit. These initiatives are across resale best practices, broker experience, process improvements, major client on-sale readiness, onsite support planning, 3PE initiatives and more.
THE JOB
The Analyst will work with the builders of Ticketmaster’s 3PE Interactive Seat Maps (ISM). The Analyst is a member of the Operations team and will work cross functionally with Resale, 3PE Operations and Resale Event Management to prioritize map build requirements that drive GTV.
WHAT YOU WILL BE DOING
Acts as point of contact and liaises with the map research team to gather interactive and static map assets from venues.
Works with the map team to get ISMs through the QA process
Hits YOY KPIs – utilization, QA rate, build success rate, and accuracy
Works with 3PE Operations to suggest and follow flow/process efficiencies for interactive maps.
Follows best practices for map appearance and consistency across domains.
Develops problem solutions by describing process requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions.
Prepares reports by collecting, analyzing, and summarizing information.
Troubleshoot and identify data/inventory discrepancies to resolve/update events based on findings.
Ensure event integrity, accuracy, and responsiveness to customer needs.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Fundamental knowledge of Ticketmaster host seating chart structure preferred.
Design background preferred and/or relevant industry experience: eCommerce, IT/software, web operations.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Strong problem-solving skills in relation to process definition/mapping/improvement.
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.
Strong attention to details.
Strong sense of responsibility.
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home-life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
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