Toll Group
Pune
Logistics & Supply Chain
About Toll Group
At Toll, we do more than just logisticswe move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
The role
Integration Support Analyst is accountable for providing delivery expertise, maintenance and support of Integration Platform that ensures the stable operation of the organization’s applications and all of the application interfaces which deliver the end-to-end service. This role is responsible for the first line support to all end users via a 24/7 global service desk and on site desk-side support to all Toll offices and facilities.
As the Application Support Analyst, you will :
- Own and manage all aspects of the service lifecycle (Strategy, Design, Transition, Operation, and Continual Service Improvement)
- Provide Technical guidance & Review Changes related to webMethods Platform & perform thorough impact analysis, review architecture & design of webMethods projects, propose & ensure best practices are followed for Integration Changes
- Ensure consistent delivery and operation of the IT service(s)
- Laisse with all the applications involves & stake holders & ensure everyone is on same page, track service performance against agreed service levels; remediate as necessary
- Plan & Track Remediation activities to closure, plan and implement service maintenance and development projects.
- Continually review opportunities to improve the IT service(s) and service provision processes; develop and execute improvement plans.
About You
To be successful in this role, you will need:
- Minimum Graduation in any discipline
- Strong experience in webMethods
- Experience in delivery and operation of the IT service(s)
Be Connected
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.
Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.
To find out more about us visit www.tollgroup.com/careers
You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.
Qualifications
- Bachelor’s or master’s degree in computer science, business, or a related discipline
- webMethods Certifications will be preferred
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