Job Location: Plano, TX
Overview
Who we are
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us
Who we’re looking for
Toyota’s North American Quality is looking for a passionate and highly motivated Senior Warranty Field Operations Analyst
The primary responsibility of this role is to evaluate dealer expense trends and identify dealers for assigned regional locations. Evaluate repair cost and dealer repair patterns to identify potential issues and dealer misuse. Present the Warranty Expense Index (WPI) results. Analyze national expense trends and develop reports in Tableau and Alteryx to complete management dashboards
Reporting to the Warranty Expense Control Manager, the person in this role will support the Warranty department objective to the compliance and development of warranty processes and procedures through KPI’s
What you’ll be doing
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Field Interface – Interact with field staff and management regarding expense control topics related to warranty expense issues, audit scheduling, special reporting, dealer evaluations, special dealer issues, claim reviews and claim inquiries. Support all field requests related to warranty expense control
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Warranty Expense Control – Evaluate dealer expense trends and identify dealers for assigned regional locations
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Evaluate repair cost and dealer repair patterns to identify potential issues and dealer misuse. Present the Warranty Performance Index (WPI) results. Analyze national expense trends and develop reports in Tableau and Alteryx to complete management dashboards. Review dealership claim submissions, operation code use, cost ranking to identify potential expense irregularities that require investigation
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Dealership Warranty Reviews / Audits – Responsible to conduct in-dealership warranty reviews / audits involving all US – Toyota and Lexus dealers. Evaluate dealer claim data and determine required repairs and documentation to be evaluated and any potential inspections. Conduct in-dealership review of dealership documentation and evaluate compliance to warranty policies and procedures. Compile results of audit findings; prepare written summary of audit findings, dealer infractions and liabilities. Conduct dealer meetings to review audit results and present findings
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Field Training – Conduct District Service and Parts Managers (DSPM) expense control training involving dealer audits / evaluations, dealer documentation requirements, expense control tools and the Warranty Performance Index (WPI) program use and Tableau Dealer dashboards. Support training and system activities for the DSPM On-Line authorization App Repair Authorization System (RAS)
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Perform dealer debits / chargebacks to support expense control activities
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Assist in the design and creation of internal and external data visualizations as well as exploring new comparison models to be utilized as KPIs and resources for the field and dealer networks
What you bring
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Bachelor’s degree
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Audit / field experience calling on dealers
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Experience with statistical data analysis, and report development using Tableau and Tableau Server
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Experience with database query tools – Alteryx, MySQL
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Fixed operations experience
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Ability to travel up to 50%, including internationally
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A motor vehicle record check may be conducted as a condition of accepting this position
What you may bring
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Automotive field experience
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Customer relations experience
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Technical Experience / Certifications (ASEs)
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Practical application of statistical or data science methodologies (Predictive modeling)
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Understanding of basic computer programming functions Java, VB, Python, CC++C#
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
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A work environment built on teamwork, flexibility, and respect
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Professional growth and development programs to help advance your career, as well as tuition reimbursement
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Vehicle purchase & lease programs
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Comprehensive health care and wellness plans for your entire family
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Flextime and virtual work options (if applicable)
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Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
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Paid holidays and paid time off
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Referral services related to prenatal services, adoption, childcare, schools and more
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Flexible spending accounts
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Relocation assistance (if applicable)
This position is based in Plano, TX. Toyota encourages all employees to live within a reasonable commuting distance of their assigned work location. Hybrid work from outside the assigned work location may be permitted in a pre-approved list of states with certain stipulations. Speak with your Recruiter and the Hiring Manager to learn more about our hybrid work program.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com or send an email to talent.acquisition@toyota.com.
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