Job Location: Houston, TX
Job Detail:
The Transwestern companies together comprise a privately held, diversified real estate services, investment management and development organization.
We Are Transwestern!
A unique approach underlies our success. We do business differently by empowering our team members with the resources and independence to deliver extraordinary results to our clients. It’s simple. We start with hiring hard-working, smart, genuinely good people, and organize them in collaborative cross-functional teams. We give them the support to outperform and the freedom to take ownership as they work to exceed our clients’ expectations. We do business differently, and that makes us Transwestern.
The Business Analyst will provide analytical expertise for technology initiatives. Partner with business and technology teams to analyze, interpret, and document requirements for simple to moderate business problems and recommend comprehensive technology solutions. The Business Analyst will use domain specificity and technology application(s) knowledge to conduct detailed analysis in response to business & technology requests to develop efficient and accurate functional requirements. The Business Analyst will work with business users to develop and provide training, resolve questions, assess user needs and recommend changes. Manages day-to-day incident requests assigned to Asset Services Technology Solutions.
It is also the responsibility of the Business Analyst to exhibit legendary customer service to internal customers and to focus on productivity and results.
ESSENTIAL JOB FUNCTIONS:
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Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
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Manage all project documentation.
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Track project timelines and tasks.
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Assist management in the implementation of and monitoring the adherence to project governance practices and policies.
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Commit to quality by evaluating project-related processes.
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Make necessary changes, use client input to make improvements, and meet/exceed internal and external client expectations.
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Provides consultive support to functional owners and stakeholders regarding configuration and system functionality to automate processes and address business issues.
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Mentors and provides support to team members and promotes continuous learning. Building successful and effective working relationships.
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Coordinate communication and information flow between business and technology teams.
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Provides weekly status reporting, risk & issue log, and application updates. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk.
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Contributes with engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation.
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Responsible for configuration of application according to design requirements and specifications. Works with functional team to optimize processes and evolve to best meet business needs.
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Responsible for Tier 2 support escalations and issue resolution, supports change management with system information.
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Participate in system testing assessment and project development lifecycle.
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Assists with day-to-day management of IT applications and services.
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Champions data and process governance.
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Contributes to team effort by accomplishing related results as needed.
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Performs other related duties as assigned.
POSITION REQUIREMENTS:
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A bachelor’s degree in Business, Finance, Accounting, or Technology related field or equivalent experience.
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A minimum of 4 years’ experience in the technology support and project management experience or in a related area, preferably in a service-oriented industry.
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Intermediate knowledge of Microsoft 365 suite.
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Prefer proficiency in Yardi and/or MRI applications.
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Ability to quickly pick up and master cloud-based applications and services.
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Strong data analysis skills to quickly make sense of large amount of disparate data.
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Extensive experience evaluating requirements and specs for testing, implementing and deployment.
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Hands on configuration of applications, evaluating impact and supporting releases, patches, upgrades, and enhancements.
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Prefer Technical knowledge of databases (SQL).
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Project Management & Organization.
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Continuous process improvement and simplification.
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Innovative and future focused.
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Ability to work closely with highly technical team members and weigh technical considerations against business requirements to develop solutions.
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Applies deep knowledge of data accuracy, corporate policies and data security to any aspects of the project.
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Outstanding verbal and written communication skills
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Solid organizational skills including attention to detail and multitasking.
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Highly motivated and self-directed.
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Proven ability to work closely with the business and translate business needs into functional specifications for technology.
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Excellent problem-solving skills.
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Exhibit excellent verbal and written communication skills.
WORK SHIFT
First Shift (United States of America)
LOCATION
Houston, TX
We Are Transwestern!
Transwestern’s Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity and inclusion — not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer.
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