Tri Counties Bank | Robotics Process Automation Business Analyst | Chico, CA | United States | BigDataKB.com | 2023-01-15

POSITION SUMMARY

The primary responsibility of the RPA Analyst role is to identify and document opportunities in existing business processes for process redesign and RPA development. Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. RPA empowers companies to configure software bots to capture and interpret applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems. The RPA Analyst will function as an integrator between business and technology to create solutions based on business requirements. This role will be responsible for creating and prioritizing business use cases, project/program management throughout the course of service delivery, and maintenance of all RPA service delivery artifacts.

The RPA Business Analyst works with the Robotics Process Automation (RPA) technology team and key stakeholders to identify, assess, and create automated solutions for the business. Responsibilities include collaboration with teams in the identification of business requirements, functional design, process design and to analyze business processes, identify potential automation opportunities, and propose a plan of RPA strategy.

MAJOR RESPONSIBILITIES

• Maintain primary responsibility over all aspects of the RPA application.

• Partner with Business Units to fully surface RPA opportunities, conducting interviews with key project stakeholders, documenting, and presenting the results.

• Assist Business Units, project managers and leadership in optimizing the scope, benefits, and risks of proposed projects; help manage expectations of users and management.

• Design and develop RPA process documents, business requirements, and user acceptance criteria.

• Measure ongoing effectiveness of programs against metric targets. Develop/execute ongoing enhancements and business process optimization strategy based on measured performance and feedback.

• Analyze and review enhancements within the RPA application for compatibility, adhere to operating guidelines, change control procedures and perform integration testing.

• Demonstrate comprehension of automation processes and revise designs as needed based on feedback.

• Troubleshoot and problem-solve for ongoing RPA needs as they arise.

• Ability to author clear, concise end user/training materials for processes.

• Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation and support of applications.

• Manage allocation and implementation of tasks and provide assistance for project plan development.

• Participate in all phases of Software Development Life Cycle.

• Maintain primary responsibility for core RPA skills and governance.

• Collaborate with User Acceptance Teams and Business Units to create test plans, analyses test cases, identify issues and determine plan to address issues.

• Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams.

• Monitor, maintain and document change control documentation within the Bank’s change control application.

OTHER RESPONSIBILITIES

• Maintain general workflow knowledge related to bank applications.

• Prepare and present status reports to management related to RPA projects.

• Maintain a current understanding of Bank procedures and policies, in compliance with all state and federal laws, including but not limited to Gramm-Leach-Bliley Act, confidentiality regulations and FDIC and interagency requirements.

• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• High school diploma or GED required with a Bachelor’s degree or equivalent experience in process automation

• 3+ years of Business Analyst experience

• 1+ years of experience in business analysis for RPA automation processes

• Basic to intermediate understanding of SQL

• Advanced RPA certifications or currently working toward certifications

• Strong analytical and critical thinking skills with demonstrated attention to detail

• Excellent communication skills and the ability to build relationships with business stakeholders

• Prior experience with Software Development Lifecycle (SDLC) processes and project delivery in an Agile/Scrum environment

• PMP, ScrumMaster, and/or Lean Six Sigma certifications a plus

• Experience with banking/financial services industries preferred, especially within Deposit and/or Loan applications.

• Good working knowledge of how information systems integrate with and support applications, with strong analytical and technical skills.

• Strong skills related to time management and organization.

• Ability to identify, analyze and solve problems/issues in a multi-departmental environment.

• Highly self-motivated and directed with the ability to work under pressure and manage projects within budget and timelines.

• Ability to work independently and in a team-oriented, collaborative environment.

• Strong customer service orientation.

• Logical and efficient, with keen attention to detail.

• Interviewing and listening skills to elicit detailed requirements from Business Units, department managers, end users and executive management.

• Analytical skills for transforming and communicating defined business needs to appropriate information systems, vendors and consultant personnel for development in new and/or existing applications, services and/or systems.

• Verbal and written communication skills, ability to create effective requirement documents and review them with key project stakeholders at multiple levels of the organization.

• Experience with any or all of the following is highly desirable: Core banking software, data warehouse report writing and Microsoft Office products, with a strong understanding of Excel.

• Project Management knowledge/experience is preferred.

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of over $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking.

Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices.

Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities.

Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank.

The hiring range for this opportunity is $75,000 to $100,000 annually along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.