Job Location: Gurgaon
Hello, Truecaller is calling you from India! Ready to pick up?
Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.
Our mission is to build trust everywhere by making communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts; like protecting people from fraud, harassment, and scams, calls, and messages, identifying new numbers from anywhere in the world, and building a space for trustworthy conversations for those that matter. Truecaller is loved by over 280 million people around the world and is growing very rapidly across regions.
Who we are:
- The world’s #1 caller ID and spam blocking service for Android and iOS
- A team of +200 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, and Nairobi.
- Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers
We at the Truecaller AdSales team build and nurture relationships with brands across the globe. Truecaller is currently one of the largest standalone publishers in India and other emerging markets.
The team partners with client and agency partners to provide the right solutions using Truecaller Ad products. The team is driven to excel quota figures and grow revenue significantly. The AdSales team works with a range of advertisers to deliver on their objectives using Truecaller’s strong reach and range of custom audiences. The team exhibits a high-performing, collaborative and high-growth culture providing a strong learning curve for all member
As a CRM & Business Analyst You will be working closely with the Ad Sales leadership team on managing and leading all CRM activities. You will be working in alignment with the larger Ads team in supporting the implementation of features and functionalities on the salesforce platform, handling internal sales and ad operations requests and solving any feature issues. In addition to the CRM tasks, you will be working with the sales leadership team in generating insightful revenue reports, help with partner incentive reports and maintain sanity of Ad Sales revenue dashboards. We are looking for an individual who is organized, likes working with data and is a problem solver.
What do we expect from you
- 3-5 years of experience handling CRM application – Salesforce preferred
- Highly proficient in Microsoft Excel/Google sheets
- Prior experience building dashboards using Tableau, Google Data Studio etc
- Prior experience with process documentation, creating workflows
- Demonstrated experience of being a strong cross-functional collaborator
- Prior experience with training teams on CRM software
- Ability to understand the complex business requirements and design a solution and convert them to functional specifications
- Prior experience interacting and working closely with Sales leaders
- Great communication skills
What will you work on
- Lead all CRM/Salesforce workflows, processes and integrations.
- Serve as a custodian for the CRM database – maintain and manage customer data to ensure data integrity and recency
- Responsible for the management and alignment of users, roles, permissions, and profiles and the creation and configuration of custom fields, process automations, data validations and activity management within Salesforce
- Create and maintain insightful reports for key performance indicators for Sales activity generated from CRM systems
- Provide periodic and accurate daily, weekly, and monthly reports to the Ad Sales leadership team and Management team
- Generate partner revenue and incentive reports in collaboration with Sales, AdOperations and Finance
- Maintain revenue dashboard in collaboration with cross functional team
- Train all users on the various functions and processes utilized by the platform
- Partner with cross-functional stakeholders
- Conduct complete regular system audits
- Troubleshoot user issues and problem solve conclusively
It would be great if you also have
- Worked with media/digital platform organization in the past
- Knowledge about Digital Ads
Sounds like your dream job?
We will fill in the position as soon as we find the right candidate, Please send your application at the earliest. We are excited to hear from you !
This position is based in India (Gurgaon / Mumbai / Bangalore). For more information please contact Chaitra Udupa our Talent Acquisition Partner via Email: chaitra.udupa@truecaller.com
What we offer
- An international team – 30+ nationalities working together!
- Learning & sharing environment
- Exciting company parties & team activities – Football Team, Geek lunch, Lab Days!
- Flexible working hours
- Competitive salary
- Medical, Accident, Term life insurances
Truecaller is an equal opportunity employer and values diversity within the company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.
https://bigdatakb.com/truecaller-hiring-crm-and-business-analyst-bigdatakb-com-28-jan-22/
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