TTK Services Pvt Ltd | Jobs | Immediate opportunity _ Business Analyst_ Bengaluru_ Work From Office | BigDataKB.com | 02-02-22

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05/04/2022

Job Location: Bangalore/Bengaluru( Marathahalli )

Key Responsibilities

Work with key project stakeholders to capture business and user requirements.
Work with the Delivery Team to ensure functional and non-functional requirements are understood, developed, tested, and delivered to specification.
Represent project stakeholders throughout planning, development, and release processes
Own the relationship with project stakeholders to identify, model, and document business, process, and data requirements (functional and non-functional)
Translates technical complexities to project stakeholders, ensuring understanding of design decisions
Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
Participates in the QA of developed solutions to ensure features and functions have been enabled and optimized.
Supporting the organization’s strategy regarding customization of available products/systems
Break down work for the development team to logical pieces that can be completed by the specified deadline
Document and track Product Increments for quarterly resource planning
Ensure the Product Increments are aligned with Objectives and Key Results
Help to improve the product produced by, or processes followed by the team by giving quality feedback

Skills and Knowledge

A minimum of 3 plus years of experience in IT project management.
Demonstrated experience in breaking down business needs into technical requirements
Excellent ability to analyse business requirements
Model effective analyst behaviours in dealing with individuals and multi-functional teams.
Effectively manage projects from initiation to completion.
Model effective collaborative behaviours in dealing with individuals, teams, and business partners.
Strong interpersonal skills to build/maintain effective relationships with clients and peers.
Excellent written and oral communication skills.
Quick learner and self-motivated.
Highly organized, detail oriented and independent.

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3	12/12/2024		Wipro	Top / Startup	Top Company	Startup		TV / Firm / Media / Entertainment	Mumbai	The Great Bharat (India)		Incident Manager	Unknown		Incident Mgmt.	ITIL	Pls See The Job Detail	Not disclosed	Other		Job Description Position Title - Incident Manager L2 Location - Airoli, Navi Mumbai During Major Incident End to end ownership of the Major Incident with the aim to minimize the time to restore. Coordination with all support engineers involved in the troubleshooting with the possibility to involve other support groups. Ensure a systematic process is followed for all Major Incidents from opening to closure. Assess Incident complexity and decide to apply the Crisis Management process if required: trigger and liaise with the Crisis Manager to manage communication with and escalation to Executive management. Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear and concise comms and publish them based on the priority of the incident. Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies. Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. 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Ensure consistency of the incident documentation / references across all systems Report KPI and analysis to senior management on key inputs linked to Major Incidents content and trends Write and publish the organizational Post-Mortem of Incident which details organizational issues experienced during resolution and suggested improvement areas to improve team interaction and fluidity Provide Consolidated Reports (Based on KPIs) for various committees. Ensure Procedures and Documentation is up-to-date (Diagrams, checklist etc.) Maintain the escalation tree (internal and with third parties) Share and promote best practices and lessons learnt on Major Incident management to internal stakeholders (support teams, management) Report to Operational Manager on the efficiency of the Major Incident Management process Act as Process manager ensuring that the Incident Management process is applied in a systematic and consistent manner by leveraging on lessons learnt. 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Reactivity and ability to solve problems by using different methods Ability to learn and adapt and to be proactive Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.) Ability to work under pressure Requirement Infrastructure or Application support hands on experience of 4-6 years is mandatory Overall IT experience: 8 Years + Crisis Management IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow Having knowledge about monitoring tools and scheduling jobs would be plus Good understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, CTRL-M, MQ) Technologies and/or Applications background with ability to grasp impact and interdependencies Shift/Oncall & Weekend Support Shift Timings in IST: Mon to Fri 6:00 am to 09:30 pm OR 10:30 pm (2 shifts, 1st starts at 6:00 am IST and 2nd starts at 12:30 or 01:30 pm ï¿½ depending on DST in France) Weekday On-call ï¿½ From 09:30 pm OR 10:30 pm to following day 6:00 am Weekend On-Call ï¿½ From 09:30 pm OR 10:30 pm Friday to 6:00 am Monday Day light savings Period- Nov to Mar ( 1hour ahead) Oncall Support- To provide Oncall support services on rotational basis 09.30 PM to 6.00 am on weekdays after end of the evening shift work (Apr to Oct) 10.30 pm to 6.00 am on weekdays after end of the evening shift work (Nov to Mar) 09:30 pm OR 10:30 pm on Friday to 06:00 am Monday Weekend On-Call Support - based on high critical P1 incidents and P2 that have potential of becoming P1. Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
15	12/12/2024		Tata Consultancy Services	Top / Startup	Top Company	Startup		IT / Software Dev	Delhi	The Great Bharat (India)		Major Incident Manager_New Delhi	Unknown		Major Incident Manager		Pls See The Job Detail	Not disclosed	Other		Greetings from TCS!!!!!!! TCS Hiring for Major Incident Manager Job Location: New Delhi Experience Range: 8-12 Years Job Description : Handling major incident management process and drive end to end Sev 1 situation with effective Communication Experience as Major/Critical incident manager Participate and drive major incidents Effective handling of major incident bridge Periodic update about MIM progress through mails Drive the overall MIM journey. Publish Major incident report Problem management process drive											1				No
23	12/12/2024		Aon	Top	Top Company			BFSI / Fintech / NBFC	Gurugram	The Great Bharat (India)		Incident Specialistï¿½ Incident Management	Mid Level		Incident Mgmt.	ITIL	Pls See The Job Detail	Not disclosed	Other		Job Title - Incident Specialist-Incident Management Location- Gurugram/Noida To work in a 24X7 technology restoration and availability command center as an incident commander Technical Skills Required 3 - 6 years of experience working in the same role Experience with ITIL v3/v4, specifically in the area of Incident, Problem and Change Exposure to tools like WebEx Teams, SharePoint, Service Now Experience in managing and defining best practices based on the ITIL Incident framework Strong written and verbal communication and relationship management skills Deductive reasoning Command and Control presence while managing critical incidents Maintains a professional demeanor and attitude while being assertive Ability to challenge information if the response does not fit the situation Extensive problem solving, organizational and project management skills. Extensive experience with standard desktop tools, including Microsoft Office. Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume environment Soft Skills Required Should be able to drive restoration calls independently Attention to Detail Quality Focus Good analytical skills and be able to correlate the issues Excellent problem solving and resolution skills Promoting Process Improvement Flexibility to work in night shifts Self-starter; ability to begin working with minimal coaching. Strong communication skills. Provides information to others both internal and external to the organization. Good decision making Ability to work independently as well as part of a team on multiple overlapping issues. Primary Responsibilities Driving the restoration of high priority incidents engaging right resources at the right time Engage & drive restoration with required vendors Driving the calls with command and providing updates to the senior leadership Driving the efficiency and effectiveness of the incident management process Producing management information, including KPIs and reports Monitoring the effectiveness of incident management and making recommendations for improvement Driving, developing, managing and maintaining the major incident process and associated procedures Reviewing and auditing the incident management process Oversee and support senior business and IT managers in meeting established SLAï¿½s required to meet regulation standards Formal Education & Certification Bachelorï¿½s degree in computer science / information system or equivalent ITIL certified - Added advan 2552085											1	....g established SLAï¿½s required to meet regulation standards Formal Education & Certification Bachelorï¿½s degree in computer science / information system or equivalent ITIL certified - Added advan 2552085 .... Tools: ITIL, Service Now, SharePoint			No					Yes
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31	12/12/2024		Netcore Cloud	Top / Startup	Top Company	Startup		IT / Software Dev	Mumbai	The Great Bharat (India)		Incident/ Application Head	President/ Head/ Director		Incident Mgmt.	AWS	Pls See The Job Detail	Not disclosed	Other		Job Title: Production/Incident & Application Support Manager Location: Thane Reports to: Sr VP Delivery head Department: Engineering ; Full-Time About us: At Netcore, innovation isnï¿½t just a buzzwordï¿½it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes. Engineering at Netcore: Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. Our engineering team tackles complex challenges that come with scaling high-performance systems. We thrive on versatility and speed, employing advanced tech stacks such as Kafka, Storm, RabbitMQ, Celery, RedisQ, and GoLang, all hosted robustly on AWS and GCP clouds. At Netcore, you're not just solving technical problemsï¿½you're setting industry benchmarks. Job Summary: We are seeking a seasoned leader for our SRE & Application Support division, overseeing the reliability, scalability, and efficient operation of our martech tools built on open-source frameworks. This role will play a key part in maintaining the operational stability of our products on Netcore Cloud's infrastructure, ensuring 24/7 availability, and driving incident management. The ideal candidate will combine strong leadership abilities with a deep understanding of site reliability, automation, performance monitoring, and application support, delivering world-class service to our clients and partners. 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Innovation and Open-Source Contribution: - Lead initiatives to improve the open-source frameworks utilized in the martech stack, contributing to the open-source community as needed. - Stay current with emerging technologies, tools, and best practices in site reliability, automation, and application support. Requirements: Experience: - *8+ years of experience in SRE, DevOps, or Application Support roles, with at least 3 years in a leadership position.* - Proven track record of managing systems on open-source frameworks and cloud platforms such as NetcoreCloud or similar. - Demonstrated expertise in incident management, post-mortem analysis, and improving mean time to recovery (MTTR). - Strong experience in monitoring tools (Prometheus, Grafana, or similar), logging frameworks, and automation tools (Terraform, Ansible). Technical Skills: - Hands-on experience with Linux/Unix environments, cloud services (AWS, GCP, NetcoreCloud). - Proficiency in scripting and coding (Python, Php, Golang, Java, or similar languages) for automation purposes. - Solid understanding of CI/CD pipelines, version control (Git), and Alert & Application monitoring tools. Leadership & Soft Skills: - Proven leadership skills, with experience in team building, mentorship, and fostering a culture of accountability. - Strong interpersonal and communication skills, with the ability to interface effectively with technical and non-technical stakeholders. - Ability to manage multiple projects simultaneously, prioritize tasks, and work under pressure to meet deadlines. Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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