Job Location: Chicago, IL
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
Responsible for consultation to the internal and/or external customer. Possess expertise in the customer area supported and has technical understanding of the business unit’s systems, capabilities, and respective technologies. Analyze customer processes and requirements. Assist in business process redesign as needed. Maintain communication with customer and team members and promote a team environment.
- Responsible for consultation to the internal and/or external customer
- Possess expertise in the customer area supported and has technical understanding of the business unit’s systems, capabilities and respective technologies
- Translates high level requirements into detailed level user stories to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
- Manages a story backlog to ensure readiness of user stories for the upcoming sprint
- Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly
- Analyzes data to ensure features are aligned with product goals/objectives and delivering the most business value
- Creates acceptance criteria that is clear, concise and actionable
- Works with User Experience (UX) analysts to ensure prototypes convey story intent
- Works with Dev and QA to understand the boundaries of any given story
- Contributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development begins
- Identifies opportunities for improvement across product, process and team
- Analyzes efficiencies and effectiveness of current solutions using APIs and tools
- Document knowledge articles, Training programs, Software Design Documents and ICD
- Prepare specified project documentation according to UAL IDF standards
- Maintain communication with customer and team members and promote a team environment
- Works on moderate to complex projects
- Self-sufficient requiring moderate guidance
- Basic understanding of business principles (United systems)
- Identifies problems/issues and finds solutions
- Monitors compliance and adherence to principles
- Partners with business managers
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree in Information Technology or Business or equivalent experience, education, or training
- 4 or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training
- Ability to communicate verbally and in writing with all levels of employees and management
- Works well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
- Demonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
- Expert in agile/scrum practices
- Knowledge and experience in developing APIs and tools (Postman, Swagger, SwaggerHub)
- Expertise in AzureDevOps, TFS, JIRA collaboration tools
- Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
- Experience working in Cargo, Freight and Logistics industry
- Familiarity of other technologies: AWS, JSON, Java
- Dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
- Desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. doing what it takes to get things done
- Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
- Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
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