Job Location: Bethesda, MD
United Educators (UE) provides liability insurance and risk management services to almost 1,600 members representing K-12 schools, colleges, and universities throughout the United States. With 35 years serving education, we bring deep expertise to our members and focus on delivering an experience that leaves them feeling confident that we understand their needs and offer insights and solutions suited for their unique challenges. These sentiments are echoed in our employee culture, our commitment to diversity, equity, and inclusion enables us to better serve our members and fulfill UE’s mission. Currently, we are working in a hybrid-style environment.
United Educators is looking for an agent of change who enjoys driving continuous improvement to business processes and system features, highly values operational efficiencies, and likes working with smart, collaborative, high performers from various backgrounds and experiences. The Business Systems Analyst & Project Manager position is embedded in the claims department and liaisons with IT. The ideal candidate has a proven ability to understand and translate existing processes, gather requirements, lead projects, administer systems, develop user guides, conduct training, and support change management. If this sounds like you, apply today.
MAJOR DUTIES AND RESPONSIBILITIES
- Lead administrator for claims department technology and systems
- Build strong working relationships across the department and with key external staff; and take time to learn the needs of internal staff and external constituents
- Gather and document business and functional requirements
- Lead department trainings and develop training materials
- Liaison between Resolutions and IT/technical vendors
- Manage projects of increased impact, risk, and complexity with some oversight
- Lead collaborative workgroups with department stakeholders; contribute to cross-departmental workgroups
- Drive process and system enhancements for continuous improvement; monitor and prioritize user adoption
- Create process documentation
- Create and manage reports
- Challenge status quo and use creativity to generate new ideas
- Deliver work product in a conscientious, structured, and organized manner for easier mass consumption
- Anticipate stakeholder reactions and concerns, address potential concerns proactively
MINIMUM REQUIREMENTS
- Bachelor’s degree or higher
- Certification in either Business Analysis or Project Management preferred
- 2+ years of business analysis experience and/or 2+ years of IT project experience
- Strong communication skills (verbal, written, & listening), customer service orientation, and demonstrated ability to establish effective working relationships
- Strong analytical and problem-solving skills. Willingness to provide creative solutions to solve issues
- Demonstrated ability to take initiative, prioritize, manage multiple projects and responsibilities, and meet deadlines
- Strong working knowledge of Microsoft Office
- Trained in change management
- Must have ability to adapt in an atmosphere of constant change
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