UNITED PARCEL SERVICE | Healthcare QA Data & Business Intelligence Analyst | Alpharetta, GA | United States | BigDataKB.com | 2023-01-27

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Job Location: Alpharetta, GA

Job Detail:

Healthcare QA Data & Business Intelligence Analyst

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About Data & Business Intelligence at UPS Healthcare:

Our Business Systems Analysts tie our technology to our business needs as they determine how new tech solutions will affect our customers. Their analysis ensures we maximize the positive impact of new technology across the business. As a UPS Business Analyst, you are a problem solver that enables the organization to achieve its goals and bring value to our UPS teams and customers!

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About this role:

The Healthcare Quality Assurance (QA) Data & Business Intelligence Analyst provides strategic, analytical, and technical support for data and business intelligence activities. This position leverages data to gain key insight into business opportunities and effectively presents findings to stakeholders (Healthcare Compliance, Operations, IT, etc.). The analyst is responsible for gathering data, building data models, data analysis, and creating and distributing business intelligence solutions that report on the overall effectiveness of the UPS Healthcare Quality Management System


  • Designs, develops, and maintains reports and analytical tools and performs ongoing data quality monitoring and refinement.
  • Identifies and analyzes errors and inconsistencies in the data and provides timely resolutions.
  • Translates data results into written reports, tables, graphs, and charts to convey information to management and clients.
  • Creates ad hoc reports and views on a frequent basis to assist management in understanding, researching, and analyzing issues.
  • Uses data mining to extract information from data sets and identify correlations and patterns.
  • Organizes and transforms information into comprehensible structures.
  • Uses data to predict trends in the customer base and consumer populations and performs statistical analysis of data.


  • Data Exploration: able to quickly transform and synthesize data from multiple sources and identify optimal data structures to support reporting needs
  • Technical Skills: Intermediate knowledge of SQL and tools that leverage SQL language, experience with data visualization tools (Tableau, Power BI, Looker, etc.)
  • Conducts Research: Identifies the business problem that requires research; identifies sources of information that are relevant to a problem; reviews literature and data related to the research question; summarizes information from data sources
  • Detail Oriented: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files
  • Communication: Communicates findings and insights to senior leadership and operations effectively, uses data to tell a story
  • Technical Writing: Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user’s perspective when creating technical documents
  • Technology Knowledge: Demonstrates a general understanding of technology used by the company; communicates technical concepts and terminology; applies standard technology in daily work


  • Bachelor’s Degree (or internationally comparable degree) – Engineering, Marketing, MIS, Mathematics, Computer Science, Business/Economics, or related discipline.
  • Experience with data warehousing, data science software, or similar analytics/business intelligence systems.
  • Knowledge of Supply Chain logistics
  • Experience in the Healthcare industry

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

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