Job Location: Orlando, FL
JOB SUMMARY: Responsible for financial and statistical analysis of E-Commerce and Call Center transactions to detect and mitigate risk or loss from Fraud. Analyze financial reports and metrics as they relate to potential loss. Analyze transactional data in a real-time environment and make on the spot decisions in a time efficient manner whether transactions should be marked as fraudulent or allowed to process. Must have open availability and ability to have a flexible schedule.
MAJOR RESPONSIBILITIES:
- Utilize technical computer applications as well as spreadsheets to review, detect and flag E-Commerce and Call Center transactions that violate established risk rules. Coordinate the blocking of suspicious financial transactions for further review and analysis. Summarize and communicate results to E-Commerce management and Investigations.
- Monitor E-Commerce systems and analyze data collected locally through ongoing Investigations activities to review statistical data, conduct research and perform trend analysis that will detect, graphically track and identify unique or related suspicious activity. Report out and escalate detected fraud or potential risk to management and Investigations for follow up or criminal prosecution.
- While performing above duties, keep false positive percentage and revenue losses to a minimum or in line with peers on the team. Maintain a positive and seamless guest experience though transactions are marked for review.
- Work alongside Finance, the Call-Center, Guest Services, IT and other internal groups in order to mitigate false positives and losses, while promoting a positive guest experience.
- Maintains departmental records and conducts audits of E-Commerce departmental standard operating procedures (SOP). May make recommendations of changes to SOP as it relates to Risk and Loss Prevention for ours and possibly other departments. Monitor, analyze, and report on various digital websites for the sale or marketing of our proprietary intellectual information and ticket product. Through the analyzation of online sales and call center sales data; document and report up any and all inconsistencies, patterns, trends, and/or issues that may arise to management in order to assure all data is flowing properly into the various internal systems. Notify IT and management of system problems.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
SCOPE: Analyzing data of multiple varieties and to make determinations on fraud or non-fraud in a minute to minute time frame while helping maintain a chargeback percentage of less than 1% regardless of revenue volumes.
EDUCATION:
- High school degree or GED is required.
- Associate’s degree (AA) is Preferred or Equivalent – In progress or completed from two-year college or technical school in Business, Computer Sciences, Finance, or Criminal Justice.
- Bachelor’s degree is Preferred – In progress or completed in Business, Computer Sciences, Finance, or Criminal Justice.
EXPERIENCE:
- 1-3 Years experience preferred pertaining to auditing, bookkeeping, accounting, analyzing, trending, investigation, intelligence, or IT Security; or equivalent combination of education and experience.
- Strong problem solving, critical thinking, and interpersonal skills to effectively communicate, build relationships and foster team work across various departments and work units is required
CERTIFICATIONS, LICENSES, REGISTRATIONS: Possession or ability to obtain professional certification; CFE, CPP, CPA, or relevant IT Security or Finance credentials is desired.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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