Job Location: Coral Gables, FL
Current Employees:
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Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Department of Information Technology has an exciting opportunity for a full-time Business Analyst (mostly remote).
Recent college graduates are welcome to apply.
This Analyst position will support the University’s Student Information System (SIS) known as CaneLink. The CaneLink system is used by students, faculty, and staff for enrollment, billing, admissions and much more.
- Analyze current business and system processes for potential areas of improvement.
- Actively participate in problem solving initiatives to determine root cause, gap analysis, along with the development and implementation of process improvement recommendations
- Support helpdesk activities, including:
- analyzes support incident tickets to ensure efficient assignments to relevant areas
- follow up on pending support incident tickets to ensure resolution
- supports helpdesk responses and resolutions for student incident tickets
- ticket creation as needed
- Assists testing in support of upgrades to the CaneLink system and coordinates with the users with their testing
- Prepares and maintains documentation like business requirement documents, test cases, diagrams, and meeting minutes.
Minimum Qualifications:
- Bachelor’s degree in relevant field.
- Minimum 1 year of relevant experience. Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills, and Attitudes:
- Skill in collecting, organizing, and analyzing data.
- Ability to recognize, analyze, and solve a variety of problems.
- Ability to exercise sound judgment in making critical decisions.
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
i105
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