Job Location: Plano, TX
Job Detail:
Purpose of Job Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
Job Requirements
The Opportunity
We are seeking a dedicated Workforce Optimization Analytics Lead to support the business by analyzing and evaluating relevant sophisticated Enterprise business data, information, metrics and processes to find opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.
This lead position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, Charlotte, NC or work remotely in the continental U.S. with occasional business travel.
What you’ll do:
Evaluates sophisticated business data and trends to recommend changes in methods or procedures to improve efficiency and facilitate significant improvements to processes and systems.
Provides support and direction to team members and functional partners with identifying and solving found opportunities, resolving gaps as they are identified and updating reporting metrics.
Applies subject-matter-expert functional knowledge to produce sophisticated work results in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.
Assists and mentors teammates and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.
Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.
Represents the business or staff agency as the authority and may be a proxy for middle-management leadership.
Maintains understanding and knows the latest on all system enhancements, identifies training needs and implements plans.
Maintains broad business knowledge, knows the latest on key business strategies and initiatives and finds opportunities for support and enablement.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Provides insight, analyses, advice and recommendations to keep business on operational and financial plan.
Gathers information, analyzes data and trends to identify and implement business optimization opportunities.
Supports team with assigned analysis, contributes in discussions of strategic options and recommendations.
Develops/advises on policies, standards, risk management and controls related to relevant processes.
Coaches and provides on-the-job training for other team members.
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
What you have:
Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.
Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
Experience applying standard methodologies to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.
What sets you apart:
Excellent communicator and data story teller, with a good ability to interpret data and develop data driven recommendations to improve metrics.
Extensive experience concurrently leading highly visible projects spanning multiple teams with strict timelines and deliverables.
Sophisticated skills in data transformation, data modeling, data analytics, data visualization and/or data science.
Sophisticated abilities in developing dashboards, visualizations, and presenting findings to senior leaders.
Knowledge of P&C Insurance with a focus on Claim operations and claims data.
Knowledge of CX interaction analytical tools ex: Clarabridge, Gridspace, Nexidia, or similar.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $107,900 – 194,200
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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