Job Location: Phoenix, AZ
Job Detail:
Purpose of Job We are seeking a dedicated Director, Business Intelligence Analytics for our San Antonio, TX, Plano, TX, Colorado Spring, CO, Tampa, FL, or Phoenix, AZ facility.
USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results. The actual days’ onsite are resolved between each employee and the employee’s manager.
Responsible for overseeing enterprise member reporting and analytical strategies that translates business needs into technical solutions. Defines solutions to business problems that use core business intelligence technologies. Designs, develops, and analyzes overall analytical solutions including reporting, dashboards, analyses and advanced analytical solutions for our omni-channel business teams. Researches and recommends solutions to improve enterprise member analytical ecosystems. Provides organizational leadership and technical vision, coupled with strong business acumen to deliver efficient, and industry leading analytical solutions for our phone and digital channels.
A strategic business partner, provides direction to teams on using data from internal and external sources to provide insight to analyst and decision-makers. Manages a team responsible for collaborating with stakeholders and other data and analytical leaders to define data and analytic needs for business functional areas. Prototypes solutions for displaying information based on business needs. Provides consultation to users and lead cross-functional teams to address business issues.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
About USAA IT
Our most meaningful qualification isn’t technical, it’s human. Here, we don’t just sit in front of a screen. We stand behind our 13 million members who rely on us every day.
We’re proud of USAA’s strong history — and we’re even more passionate about our future. That’s why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we’re continuing to add innovative problem solvers to our team. With us, you’ll find exciting challenges that inspire you to continue learning and growing.
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans.
Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management.
Responsible for direct report performance management, talent development, and career progression planning
Accountable for overall teamwork product volume, quality, and business value delivery.
Accountable for overall team regulatory, risk, and internal control compliance.
Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans.
A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions.
Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
Holds team members accountable for performance goals and establishes business-driven development plans for the team.
Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs.
Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs.
Minimum requirements:
Bachelor’s degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in data and analytics, technical, or business-relevant function
OR If advanced degree in a STEM discipline, 6 or more years’ experience in data and analytics, technical, or business-relevant function.
3 years of direct team lead or management experience.
Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions.
Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects.
Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies.
Experience leading and coaching others in understanding and translating needs into requirements.
Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.
SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).
Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details.
Preferred experience:
Master’s degree in a quantitative field
12 years’ experience in a data and analytics function
Experience in developing and deploying Business intelligence and/or advanced analytics solutions in financial services or other heavily regulated industries.
Experience with cloud-native Business Intelligence solutions and cloud data storage, querying, and transformation such as Domino, Snowflake, AWS, GCP, Azure, Airflow, etc.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $136,600 – $245,900.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Relocation assistance is available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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