Industry Type:
IT / Software Dev
Job Detail:
Experience: 5+ Years
Location: Bengaluru
Must-Have Skills:
- ITIL-based Change Management experience.
- Expertise in IT Service Management (ITSM) processes.
- Hands-on experience with ITSM tools (e.g., BMC Remedy, Helix).
- Strong understanding of risk assessment and impact analysis in IT changes.
- Excellent coordination and communication skills for managing Change Advisory Board (CAB) meetings.
Good-to-Have Skills:
- ITIL Foundation Certification (ITIL 4 preferred, ITIL v3 acceptable).
- Experience in large-scale enterprise change management.
- Familiarity with incident and problem management processes.
- Project management experience related to IT service transitions.
Job Description:
We are seeking an experienced Change Management Specialist to oversee and manage the entire change lifecycle in IT operations. The ideal candidate will apply ITIL best practices to ensure minimal disruption to IT services while implementing necessary changes efficiently.
Key Responsibilities:
1. Change Management Process Ownership
- Lead and manage the end-to-end Change Management process, ensuring adherence to ITIL standards.
- Oversee the entire lifecycle of changes, from initiation to closure, including impact analysis, risk assessment, and scheduling.
- Ensure changes are logged, reviewed, approved, implemented, and closed in a structured manner.
- Collaborate with IT teams and business stakeholders to ensure smooth change execution.
2. Change Implementation Risk Management
- Prioritize changes based on business impact, urgency, and available resources.
- Coordinate and schedule changes to minimize business disruption, implementing them during optimal time windows.
- Ensure clear communication of scheduled changes to affected teams, stakeholders, and end users.
- Conduct post-implementation reviews (PIRs) to assess change success and identify areas for improvement.
3. Change Advisory Board (CAB) Support
- Act as the primary liaison for the Change Advisory Board (CAB).
- Prepare and present change requests to CAB, providing necessary documentation and impact analysis.
- Track and follow up on CAB decisions to ensure approved changes are executed effectively.
Skills Competencies:
- ITIL best practices knowledge with a strong focus on Change Management.
- Experience with ITSM tools (e.g., BMC Remedy, Helix) for tracking and reporting changes.
- Strong analytical skills for impact analysis and risk assessment.
- Leadership abilities to enforce change policies and drive compliance.
- Effective communication skills for engaging with technical teams, stakeholders, and executives.
- Ability to work under pressure, ensuring high service availability and business continuity.
Education Qualification:
- Bachelor s degree in Computer Science, Information Technology, or related field.
Additional Information:
- Opportunity to work with cross-functional IT teams and business leaders.
- Exposure to enterprise IT service transitions and process improvements.
- Flexible work environment with a strong focus on process optimization and automation.
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