Job Location: United States
Business Analyst
SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.
Versant Health provides vision care to 39 million members nationwide! To ensure your continued success we provide opportunities for advancement and development.
Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family.
Scope and Purpose of Position
The Business Analyst provides operational and technical business solutions identification, summarization, project tracking and reporting for the Call Center. This critical position will work to understand business and operational processes, areas for improvements and/or areas that require new processes. This position assists in defining business requirements, software specifications, applications and designing workflow processes. This position works cross functionally to bring into fruition business improvements that will satisfy client, compliance and audit requirements.
Essential Functions
- Partner with Call Center management to evaluate current and future business needs with regard to automation, technology and improved operational processes.
- Identify client operation program opportunities and risks. Work cross functionally to document and communicate client requirements, risks, and opportunities that are rooted in Operations and other areas, as assigned, and drive timely resolution.
- Assist in identifying points of operation failure and work to mitigate and ultimately eliminate.
- Collect requirements of proposed application systems or business mandates, evaluate and recommend applicable solutions, design a system of data and procedures to meet the requirements.
- Partner with cross-functional teams to understand and ensure successful realization of client goals and deliverables.
- Act as Project Lead for Compliance and Audit needs.
- Other duties as assigned.
Education & Experience
- Preferred bachelor’s degree in related field or equivalent combination or experience and education
- Three to Five years of related experience
- Experience with Versant Health’s system
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
We take pride in our recruiting process and follow a merit-based employee recruitment practice with extensive screening steps. We will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, age, sex (including pregnancy), sexual orientation, gender identity or expression (including transgender status), national origin, ancestry, status as a protected veteran or disabled veteran, physical or mental disability or history of disability, genetic information, marital status, or any and all other categories protected by under applicable Federal, state or local law.
This policy extends to all associates and to all aspects of the employment relationship. Any associate who violates this policy will be subject to disciplinary action up to and including termination.
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