Job Location: Boston, MA
Job Description
General Summary:
The Business Engagement & Technology Principal Analyst will partner with business leadership to deliver capabilities and execute on a roadmap that align to support business strategy. Additionally, the Business Engagement & Technology Principal Analyst will maintain reliable, scalable and compliant systems that easily meet business needs by efficient delivery and enhancements that provides opportunities for developing and implementing innovative solutions and integrations.
The Business Engagement & Technology Principal Analyst will be a technical resource in ensuring
delivery and support of commercial-off-the-shelf (COTS) and a wide range of custom solutions in support of their business partners. The primary responsibilities of this position will be to provide operational technical support as well as technical leadership for vendor IDBS e-Workbook cloud upgrade projects (non-GxP (v10.4.1) and GxP regulated instances (v10.1.3) of IDBS e-Workbook). These responsibilities will include technical troubleshooting and issue resolution including following change management process, authoring business analysis, testing and other documentation meeting regulated GxP and internal Vertex expectations.
Key Duties and Responsibilities:
- Become a trusted partner of the business leaders within their remit
- Understand their needs and vision, and deliver technology solutions to support and enable their goals and objectives
- Provide insights on how technology can improve business processes to enable operating efficiencies and support the achievement of business goals and objectives.
- Provide technical operational and project support for two on-premise / cloud instances of IDBS E-Workbook
- Partner with business, IDBS resources and project teams to support technical work related to upgrade to v22.3 and migration to vendor cloud of both the non-GxP and GxP instances of IDBS E-Workbook
- Facilitate coordination between IDBS upgrade resources and internal Vertex colleagues to support troubleshooting and reimplementation of integrations between IDBS E-Workbook in the vendor cloud and on prem systems
- Provide first tier operational support for system users
- Support user access control following relevant procedures
- Troubleshoot, triage, and resolve support tickets submitted by the system users
- Partner with DTE colleagues and/or vendor resources to ensure successful resolution of issues
- Review error logs and system output for opportunities to continuously improve operations
- Lead business and DTE stakeholders in a change management process
- Refine and execute the technology strategy by leading the evaluation, selection, implementation, and ongoing maintenance of technology solutions.
- Develop and maintain a long-term life cycle plan for the ongoing maintenance and management of systems.
- Manage relationships with our strategic software vendors and service providers
- Work closely with DTE Compliance, Internal Audit, and Quality Assurance groups as needed to ensure compliance with all appropriate regulations, as well as our DTE system lifecycle and change management requirements
Knowledge and Skills:
- Good understanding of the business, processes, and any appropriate regulatory environments
- Results-oriented contributor
- Strong written and verbal communication skills and ability to present in a clear and concise manner to various technical and non-technical audiences
- Good analytical, quantitative, problem-solving, and prioritization skills
- Good system life cycle, change management, and regulated system support expertise
- Very strong written and verbal communication skills and strong ability to present complex or sensitive information in a clear and concise manner to various technical and non-technical audiences
- Exceptional analytical, quantitative, problem-solving, and prioritization skills
- Good knowledge of running IT managed services or outsourced/ offshore teams
- Very strong MS Office skills, including MS Project & Visio, Excel and PowerPoint experience
Other Requirements
- Experienced in building productive partnerships with business stakeholders and aligning them around a recommendation/solution
- Able to build and maintain effective relationships with clients to ensure timely operational support
- Results oriented contributor with a proven track record of on-time project delivery for large, complex projects with global stakeholders
- Able to manage own workload with minimal direction
- In-depth knowledge in the core disciplines of project management, service management, business analysis, solution design, delivery, testing and computer system validation
- Strong understanding of the lab business, processes, and any appropriate regulatory environments
- Business Analysis skills in order to gather, analyze and document business workflows and requirements that can be used for problem solving and solution definition
- Knowledge of IDBS EWB APIs and A-tune modules for IDBS EWB
- Python language to support EWB integration scripts
- Windows and Linux server experience
- Experience in Agile methodology
Education and Experience:
- Bachelor’s degree in technology discipline or equivalent
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Please note that Vertex requires COVID-19 vaccination for all employees working in the U.S. as a condition of employment at Vertex, subject to medical, religious or other accommodations or exemptions required by law. We believe this requirement is vital to keeping everyone at Vertex and in our communities safe. This requirement applies to both existing and new employees who may at any time work on-site at a Vertex facility or visit another location on behalf of Vertex (e.g., conferences, customer visits, etc.), including all remote employees. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.
Submit CV To All Data Science Job Consultants Across United States For Free
🔍 Explore All Related ITSM Jobs Below! 🚀
✅ Select your preferred "Job Category" in the Job Category Filter 🎯
🔎 Hit "Search" to find matching jobs 🔥
➕ Click the "+" icon that appears just before the company name to see the Job Detail & Apply Link 📝💼