Job Location: Highlands Ranch, CO
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Seeking an experienced event management person who offers excellent analytical skills, a drive to learn and look for service improvement, with effective collaboration, communication, technical and reporting skills.
This person will join a team responsible for ad hoc user requests as well as delivering assigned projects and monthly story sprints. They will also participate in an on-call rota so that weekends and resource gaps are covered.
This person should also be familiar with change processes and understand the need to ensure changes are documented, validated, tested and implemented correctly.
Essential Functions
- Responsible for day-to-day support, security, maintenance and availability of the event management tools, based upon business requirements while adhering to tight operations, security and procedural models
- Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our Tools environments.
- Function as the Event Management resource on key infrastructure projects and initiatives
- Demonstrate a technical acumen to support complex Tooling Solutions, under minimal supervision
- Operate in complex, highly-secure, highly-available, operations-centric datacenter environments and interact with other technology domain experts as required, to build and maintain the System Management solutions in those datacenter environments
- Ability to build complex technical designs both and High level and detailed
- Ability to build documentation for tooling infrastructure
- Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers
- Participate in On-call support rotation
This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.
This position has a minimum base salary of 103,300 USD and a midpoint base salary of 134,300 USD. The base pay may vary depending on job-related knowledge, skills, and experience. In addition, this position is eligible for annual bonus and equity.
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- At least 5 or more years of relevant experience working with Event Management Tools like Netcool/Moogsoft/BigPanda/DataDog etc
- A Bachelor’s degree or at or at least 2 years of work experience with an advanced degree (e.g. Masters, BS, JD, MD)
Preferred Qualifications
- 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- 5 years plus in a successful development environment regularly releasing well-tested solutions with complex integrations to meet application and service objectives.
- Working knowledge on integration of Netcool (Omnibus/WebGui and Impact) with integrations
o Ticketing tools like Service Now/Remedy etc.
o Notification tools like MIR3/Everbridge/PagerDuty etc
- 4-7 years experience required with scripting & UI languages such as PowerShell, PERL, PYTHON, etc.
- Scripting proficiency in both Windows and UNIX environments
- Competent with Linux, Unix and Windows operating systems commands, performance and debugging, and an understanding of web services.
- A strong foundation in the fundamentals of computer science, complex application architectures and complex systems.
- Hands-on experience with IBM Predictive Insite, Agile service manager
- Hands-on experience with NOI features like IBM Event Analytics
- Knowledge of virtualization technologies and products from VMware, Citrix or Microsoft
- Hands-on experience with Service Now.
Soft skills
- Excellent oral and written skills with the ability to interact with management, technical subject matter experts, and business customers are essential in this role.
- Comfortable with ambiguity as needs change on a regular basis.
- Ability to work with cross-functional teams on key infrastructure projects
- Ability of planning, organizational, analytical and problem-solving skills
- Demonstrated ability to rapidly self-learn new technologies and paradigms
- Tooling and ITIL related certifications are preferred
Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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